Michael Mcfarlane
Lakeland,FL
Summary
Results driven courier driver with a proven track record in optimizing delivery schedules and resolving issues. Known for strong communication, time management, and relationship building skills.
Overview
13
13
years of professional experience
Work History
Courier Driver
USPack Courier Service
09.2021 - 07.2026
- Delivered packages efficiently within designated routes, ensuring timely arrival at destinations.
- Communicated effectively with dispatch and clients to resolve delivery issues promptly.
- Maintained accurate records of deliveries using company-specific tracking systems.
- Conducted routine vehicle inspections to ensure safety and compliance with regulations.
- Optimized delivery schedules by analyzing route efficiency and making real-time adjustments.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Loaded and unloaded packages onto delivery vehicles for proper storage and handling.
Courier Driver
Partsfleet
04.2017 - 09.2021
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Managed a delivery route for optimal use of time and fuel.
- Followed safety procedures and regulations to protect packages and vehicles.
- Utilized GPS technology to navigate delivery routes and avoid traffic congestion.
- Mentored new drivers on best practices for safe driving and customer service standards.
- Communicated route progress, noting traffic and construction issues to avoid delays for critical deliveries.
Sales Representative
GEICO
06.2013 - 05.2017
- Executed strategic sales presentations to potential clients, showcasing tailored insurance solutions that meet their needs.
- Cultivated strong relationships with clients, enhancing customer satisfaction and loyalty through personalized service.
- Developed comprehensive knowledge of insurance products and services to effectively address customer inquiries.
- Assisted in training new sales representatives on company policies, procedures, and best practices for effective selling techniques.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
Associates - Business Administration
Polk State College
Lakeland, FL06.2015
Skills
- Time management
- Effective communication
- Problem solving
- Route optimization
- Relationship building
- Teamwork and collaboration
- Adaptability and flexibility
Timeline
Courier Driver
USPack Courier Service
09.2021 - 07.2026
Courier Driver
Partsfleet
04.2017 - 09.2021
Sales Representative
GEICO
06.2013 - 05.2017
Associates - Business Administration
Polk State College