Michael McGrath
St Peters,MO
Summary
As an Technical Account Manager at Maritz, I lead a team of six professionals who provide technology services for corporate clients, including registration and mobile platforms. With a PMP certification and a background in computer and information sciences, I have the skills and knowledge to manage complex and dynamic projects, from budgeting and planning to onsite deployment and integration.
In 2.5 years in this role, I have developed and maintained new business opportunities through RFP and client sales presentations, generating a revenue of $2M per year. I have also coordinated with internal and external partners on technology investments and integrations, ensuring that the demand of the ever-changing tech landscape is met. My goal is to deliver innovative and effective solutions that enhance the experience and value of our clients.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Account Manager, Onsite Deployment
Maritz
09.2021 - Current
- Department Account Manager of six with revenue of $2M per year managing technology services for corporate clients
- Continually develop new business opportunities through RFP and client sales presentations
- Develop and maintain ever-changing budgets while coordinating market strategy
- Monitor incoming workload requests and strategically allocate to team members averaging over 100 days of business travel each year
- Coordinate with internal/external partners on technology investments to meet demand of for an ever-changing tech landscape
- Manage integrations via REST/SOAP API design technologies for over 30 vendor partners, providing seamless data feeds for onsite services
- Develop and deploy custom Microsoft BI Key Performance Indicators
- Maintain and continually improve/update SaaS business models
- Extensive business travel between 30-50%
Supply Chain Operations Manager
Armada Supply Chain Solutions
09.2019 - 09.2021
- Supply chain engineer for Panera Bread restaurants
- Develop and coordinate unbundled product pricing throughout Supply Chain lifecycle, detailing all costs involved from supplier to distributor to restaurant
- Managed warehouse inventory data integrations via API programming for twelve distributor locations
- Maintain and improve data warehouse data sets by identifying issues and opportunities and working with key figures to correct and implement
- Lead Project Manager of Last Mile reporting, giving detailed insight to café ordering practices
- Develop client synchronized reports using TIBCO Spotfire reporting tools and analytics via automated data feeds
- Support product RFP proposals by identifying opportunities and cost savings that align with procurement strategies
- Developed warehouse vendor relationships to continually advance business interests
- Business Travel between 10-15%
Senior Onsite Deployment Project Manager
Maritz
09.2013 - 09.2019
- Manage technology services for corporate conference accounts ranging from $50,000 - $250,000 in sales
- Manage, lead and direct onsite deployment teams ranging from 10-20 individuals, dependent on conference size
- Coordinate multiple onsite vendors and parties before, during and after event for seamless integration of services
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout engagement process.
- Extensive business travel between 20-30%
Operations Associate
Maritz Motivation
07.2012 - 09.2013
- Fist line of contact for company reward and recognition programs; Lexus & Cisco Systems
- Analyzed, interpreted, and debugged employee’s sale and certification data as it pertains to each specific reward program
- Managed customer reward redemption for global platforms
- Developed a Customer Service resolution process to reimburse Cisco employees not compensated by automatic Rewards system
- Detect and publicize system issues, while recommending possible solutions
- Present on program trends and happenings to program clients and stakeholders.
Seed Regulatory Analyst
Monsanto Company
07.2011 - 06.2012
- Analyze and determine the validity of vegetable Variety Name Requests on a global platform
- Created a global process and database for Name Variety submissions for Project Managers across the globe
- Act as a liaison between the two Regulatory Departments headquartered in St
- Louis, Missouri and Bergschenhoek, Netherlands
- Continually inform and update Project Managers on Regulatory standards and issues.
Education
Master of Business Administration -
Missouri State University
Springfield, MO12.2012
Bachelor of Computer Information Systems, College of Business Administration -
Missouri State University
Springfield, MO12.2010
Skills
- Leadership
- Account Management
- Client Success Management
- Multitasking
- Adaptability
- API Architecture (REST/SOAP)
- SQL (MySQL, PostgreSQL, NoSQL)
- HTML5/CSS
- JavaScript
- Analytical Tools (TIBCO Spotfire, Microsoft BI)
Certification
Project Management Professional
- Certified 2022, Project Management Institute
Timeline
Technical Account Manager, Onsite Deployment
Maritz
09.2021 - Current
Supply Chain Operations Manager
Armada Supply Chain Solutions
09.2019 - 09.2021
Senior Onsite Deployment Project Manager
Maritz
09.2013 - 09.2019
Operations Associate
Maritz Motivation
07.2012 - 09.2013
Seed Regulatory Analyst
Monsanto Company
07.2011 - 06.2012
Master of Business Administration -
Missouri State University
Bachelor of Computer Information Systems, College of Business Administration -
Missouri State University
Project Management Professional
- Certified 2022, Project Management Institute
Similar Profiles
Gabriel KincadeGabriel Kincade
Product Engineer at MaritzProduct Engineer at Maritz
Zachary CritchlowZachary Critchlow
Onsite Deployment Manager at MaritzOnsite Deployment Manager at Maritz
Natalie MyersNatalie Myers
Procurement Coordinator at MaritzProcurement Coordinator at Maritz