Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Zachary Critchlow

Mooresville,NC

Summary

A hardworking employee with customer service, multitasking, and excellent time management skills. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Onsite Deployment Manager

Maritz
Fenton, MO
08.2023 - Current
  • Provided technical guidance and support to team members throughout the deployment process.
  • Collaborated with project managers to set expectations around timelines and deliverables.
  • Worked closely with developers to troubleshoot errors encountered during deployments.
  • Maintained knowledge of advances in information technology systems and applications.
  • Delivered exceptional customer experience through consistent positive client interactions.
  • Coordinated efforts with the logistics team to fulfill time-sensitive transportation requirements of essential supplies and equipment for deployments.

Service Professional

Olive Garden
Mooresville, NC
05.2022 - 09.2023
  • Maintained positive working relationships with fellow staff and management.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Assisted management team by helping run shifts, keeping 100% guest satisfaction in our restaurant.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Double-checked work orders before completing various tasks to ensure accuracy.

Team Leader

Chic-Fil-A
Mooresville, NC
03.2018 - 05.2022
  • Offered training and support to keep team members motivated and working toward objectives.
  • Delegated daily tasks to team members to optimize group productivity.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Completed daily quality assurance duties to provide feedback for improvements.
  • Identified needs of customers promptly and efficiently.

Education

High School Diploma -

Mooresville Senior High School
Mooresville, NC
05.2022

Skills

  • Expense Monitoring
  • Supply Management
  • Complaint Resolution
  • Paperwork Processing
  • Client Relations
  • Idea Development and Brainstorming
  • Process Analysis
  • Experience in Leadership
  • Scheduling
  • Improvement Plan Knowledge
  • Project Planning

Accomplishments

  • Named captain of my high school lacrosse team
  • Became a supervisor at the age of 17
  • Named lead trainer at Olive Garden

Affiliations

  • ROTC 4th Platoon commander
  • ROTC Community Service Commander
  • Got promoted to the highest rank before graduation in ROTC

Certification

  • Certified Personal Trainer: (07/02/2024)
  • CPR
  • In progress certifications: Exercise Recovery Specialist, Nutritionist, Strength and Conditioning, Tactical Conditioning Specialist, Transformation Specialist

Timeline

Onsite Deployment Manager

Maritz
08.2023 - Current

Service Professional

Olive Garden
05.2022 - 09.2023

Team Leader

Chic-Fil-A
03.2018 - 05.2022

High School Diploma -

Mooresville Senior High School

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Zachary Critchlow