Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Mckinnon

Boise,ID

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

21
21
years of professional experience

Work History

Para Educator

Boise School District
Boise, ID
08.2022 - 07.2024
  • Assisted teachers in preparing materials for lessons and activities.
  • Attended professional development workshops related to working with special needs children.
  • Supervised and monitored student behavior in classrooms, hallways, cafeterias, school yards, and other areas.
  • Assisted in the development of individualized education plans for students with special needs.

Senior Claims Adjuster

Farm Bureau Insurance Of Idaho
Boise, ID
04.2003 - 01.2013
  • Investigated complex property and casualty claims to determine appropriate coverage, liability and damages.
  • Reviewed medical records, police reports and other documents related to the claims file.
  • Analyzed policy provisions, endorsements, exclusions and conditions to determine claim validity.
  • Drafted correspondence including letters, memos, emails and other documents related to the claims process.
  • Prepared detailed reports outlining findings of investigation for review by management team members.
  • Negotiated settlements with claimants in order to achieve a fair resolution of claims.
  • Maintained communication with clients throughout the life cycle of their claim regarding status updates and resolution options.
  • Spoke to witnesses and claimants and interviewed for pertinent information.
  • Personally investigated property damage claims to determine extent of damage.
  • Participated in mediations and arbitrations as necessary in order to ensure equitable outcomes for all parties involved.
  • Handled and processed variety of claims.
  • Handled claims in Spanish, as well as English, and translated documents to Spanish.

Education

Associate in CLaims

Insurance Institute of America
Malvern, PA (distance Learning)
01-2010

Bachelor of Arts - Spanish

Boise State University
Boise, ID
05-2002

Skills

  • Spanish
  • Customer Service
  • Property adjusting
  • Claims Processing
  • Property claims
  • Automobile appraisals
  • Caseload Management
  • Claims Investigation
  • Data Entry
  • MIcrosoft Office

Timeline

Para Educator

Boise School District
08.2022 - 07.2024

Senior Claims Adjuster

Farm Bureau Insurance Of Idaho
04.2003 - 01.2013

Associate in CLaims

Insurance Institute of America

Bachelor of Arts - Spanish

Boise State University
Michael Mckinnon