Michael Mckinnon
Boise,ID
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Para Educator
Boise School District
Boise, ID
08.2022 - 07.2024
- Assisted teachers in preparing materials for lessons and activities.
- Attended professional development workshops related to working with special needs children.
- Supervised and monitored student behavior in classrooms, hallways, cafeterias, school yards, and other areas.
- Assisted in the development of individualized education plans for students with special needs.
Senior Claims Adjuster
Farm Bureau Insurance Of Idaho
Boise, ID
04.2003 - 01.2013
- Investigated complex property and casualty claims to determine appropriate coverage, liability and damages.
- Reviewed medical records, police reports and other documents related to the claims file.
- Analyzed policy provisions, endorsements, exclusions and conditions to determine claim validity.
- Drafted correspondence including letters, memos, emails and other documents related to the claims process.
- Prepared detailed reports outlining findings of investigation for review by management team members.
- Negotiated settlements with claimants in order to achieve a fair resolution of claims.
- Maintained communication with clients throughout the life cycle of their claim regarding status updates and resolution options.
- Spoke to witnesses and claimants and interviewed for pertinent information.
- Personally investigated property damage claims to determine extent of damage.
- Participated in mediations and arbitrations as necessary in order to ensure equitable outcomes for all parties involved.
- Handled and processed variety of claims.
- Handled claims in Spanish, as well as English, and translated documents to Spanish.
Education
Associate in CLaims
Insurance Institute of America
Malvern, PA (distance Learning)01-2010
Bachelor of Arts - Spanish
Boise State University
Boise, ID05-2002
Skills
- Spanish
- Customer Service
- Property adjusting
- Claims Processing
- Property claims
- Automobile appraisals
- Caseload Management
- Claims Investigation
- Data Entry
- MIcrosoft Office
Timeline
Para Educator
Boise School District
08.2022 - 07.2024
Senior Claims Adjuster
Farm Bureau Insurance Of Idaho
04.2003 - 01.2013
Associate in CLaims
Insurance Institute of America
Bachelor of Arts - Spanish
Boise State University