Michael Mclaughlin
Nottingham,MD
Summary
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling & customer satisfaction.
Overview
16
16
years of professional experience
Work History
Owner
Shooters Media Group
01.2019 - Current
- Managed day-to-day business operations.
- Consulted with clients to assess needs and propose optimal project scenarios.
- Generate Leads
- Booking & Billing
- Lead in Direction of filming all projects
3rd Key Manager
Visionworks
12.2013 - 07.2020
- Counted registers and cleaned and secured shop at end of shift.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
Optician
United Optical
02.2007 - 08.2009
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Maintained safe, clean and organized environment to increase patient comfort.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
Education
High School Diploma -
Kenwood High School Ib And Sports Science
Baltimore, MD2004
High School Diploma -
Southeastern Technical High School
Soller Point, MD2004
Skills
- Generating Leads
- Onboarding Clients
- Financial Management
- Profit and Loss
- Standard Operating Procedures Maintenance
- Billing and Payment Processing
- Administrative Duties
- Evaluate Prescriptions
- Recommend Lens Wear
- Product Upselling
- Customer Service
- Retail Sales
Timeline
Owner
Shooters Media Group
01.2019 - Current
3rd Key Manager
Visionworks
12.2013 - 07.2020
Optician
United Optical
02.2007 - 08.2009
High School Diploma -
Kenwood High School Ib And Sports Science
High School Diploma -
Southeastern Technical High School