Michael McMillan
Bartow,FL
Summary
Accomplished IT executive and sales leader with decades of experience in the MSP space, recognized for technical acumen and a consultative approach that quickly establishes trust. Proven ability to drive revenue and influence the sales process by identifying and addressing customer gaps through audit skills. Passionate about cybersecurity, I aim to leverage my extensive experience and innovative tools, such as the ransomware health check methodology, to drive revenue growth and expand business with existing accounts, particularly in the Cloud, MSP and MSSP domains.
Overview
39
39
years of professional experience
Work History
Client Business Executive
Thrive Operations
01.2025 - 07.2025
- Drove new and expansion MRR by selling cloud, cybersecurity, disaster recovery, and managed services solutions, resulting in significant revenue growth.
- Managed the full sales cycle while serving as a trusted C-level advisor, enhancing client satisfaction and retention.
- Partnered with technical teams to design solutions for digital transformation, improving operational efficiency.
- Closed multi-state deals across Florida, New York, and Connecticut, significantly expanding market presence and revenue.
Senior Technical Account Manager
Thrive Operations
06.2022 - 12.2024
- Managed a ~$300K book of business, expanding SLED and commercial accounts through cross-selling while acquiring new logos, driving substantial revenue growth.
- Developed and leveraged a Ransomware Health Check tool to secure accounts exceeding $50K in MRR, enhancing client security posture.
- Led client transitions during Thrive’s DSM.net acquisition, retaining key accounts and protecting recurring revenue, ensuring business continuity.
Technical Account Manager
DSM Technology Consultants
09.2018 - 06.2022
- Led solution architecture for state agencies, designing recovery strategies for hot/warm disaster recovery sites, ensuring data integrity and availability.
- Expanded and cross-sold to existing clients, driving growth with multiple accounts exceeding $50K in MRR, significantly increasing overall revenue.
- Won new business by delivering cloud, cybersecurity, and recovery solutions tailored to client needs, boosting client satisfaction and revenue.
- Supported ransomware recovery for multiple prospects, generating significant cloud and cyber revenue, while enhancing client security posture.
VP of Technical Services
DSM Technology Consultants
01.2014 - 09.2018
- Owned P&L for the Technical Services division, maintaining 85% billable utilization, driving significant sales growth.
- Led and mentored a team of 6–8 engineers, building key vendor partnerships and maintaining critical certifications, enhancing team performance and collaboration.
- Directed the migration from Autotask to ConnectWise and deployed RMM tools, significantly increasing operational efficiency and service delivery.
- Created a Security Auditing Practice focused on SOAR (Security, Operations, Availability, Recovery), significantly enhancing client security posture.
Director of Systems Integration
DSM Technology Consultants
05.1992 - 01.2014
- Launched DSM’s Managed Services practice post-2008 downturn, achieving significant recurring revenue growth.
- Led solutions design for Unitrends Forever Cloud virtualization strategy, supporting 100TB+ monthly growth.
- Wrote and won state Disaster Recovery RFP by leveraging personally developed replication strategies, resulting in a 300% increase in company revenue and transforming the datacenter services business.
- Collaborated with CEO and CFO to launch virtual hosting using VMware and HP low profile servers, enhancing service offerings and operational efficiency.
Electronics Technician
US Navy - USS Wasp
05.1986 - 05.1992
- Ranked #1 E-5 in the division for outstanding performance and leadership; served as Work Center Supervisor for the Radar Shop aboard USS Wasp, enhancing operational efficiency and team performance.
- Maintained brand new Air Traffic Control systems, IFF, and Surface Search Radar, ensuring optimal functionality and reliability.
- Served as Division Training Petty Officer, focusing on safety and electronics to ensure high standards of readiness and proficiency.
Education
High School Diploma -
Fort Meade High School
Fort Meade, FL06-1984
Skills
- Revenue Generation
- Solution Selling
- Client Growth
- Trusted Advisor
- Consulting Design
- Objection handling
- Solution selling
- Upselling and cross selling
- Proposal writing
- Sales presentations
- Public speaking
- Client relationships
- Problem-solving
- Writing Presentation
- PowerPoint Expert
- Excel Proficient
- Salesforce ServiceNow
- HubSpot ZoomInfo
- Customer satisfaction
- Effective communication
- Product and service knowledge
- Strategic planning
Accomplishments
- Won state Disaster Recovery RFP, resulting in a 300% increase in company revenue and transforming the datacenter services business.
- Developed IT Health Check assessment tool, generating up to $5K per engagement and consistently driving new business growth.
- Achieved 130% of annual quota in 2023, earning prestigious President’s Club recognition for outstanding performance.
- Secured Thrive’s placement on TIPS contract, significantly expanding market reach into Texas and multiple states.
PERSONAL
- Licensed Minister
- Associate Pastor
- Business Owner
- Bankers Brew Coffee
Timeline
Client Business Executive
Thrive Operations
01.2025 - 07.2025
Senior Technical Account Manager
Thrive Operations
06.2022 - 12.2024
Technical Account Manager
DSM Technology Consultants
09.2018 - 06.2022
VP of Technical Services
DSM Technology Consultants
01.2014 - 09.2018
Director of Systems Integration
DSM Technology Consultants
05.1992 - 01.2014
Electronics Technician
US Navy - USS Wasp
05.1986 - 05.1992
High School Diploma -
Fort Meade High School
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