Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Accomplishments
Timeline
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Michael Mcnabb
Open To Work
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Michael Mcnabb

Hurst,TX

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

ManagerSales ManagerOffice ManagerSupervisorTravel Consultant

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Hurst, TX, US
Open to relocation: No

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match4-day work week

Summary

Quality-focused professional with a strong track record in quality assurance, enhancing employee skills through targeted coaching. Collaborated with cross-functional teams to identify quality issues and implement effective solutions, driving continuous improvement and compliance.

Overview

22
22
years of professional experience

Work History

Field Quality Analyst

Asurion
07.2007 - 08.2025
  • Coached 18 employees on best practices, enhancing their skills and supporting professional growth.
  • Analyzed quality and performance data to support operational decision-making.
  • Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
  • Created and revised procedures, checklists, and job aids, improving accuracy and minimizing errors.
  • Evaluated experts' performance by conducting regular audits, ensuring adherence to established quality standards and requirements.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Provided one-on-one mentoring and training to help new hires reach their full potential within the organization.
  • Resolved customer complaints promptly, boosting satisfaction and demonstrating commitment to exceptional service.
  • Achieved sales goals by leveraging in-depth product knowledge during customer interactions.

Department Manager

Wal-Mart
04.2003 - 07.2007
  • Oversaw inventory management processes to maintain optimal stock levels of over 2,000 SKUs, minimizing waste and shrinkage
  • Hired and trained employees in key skills and responsibilities to enhance team effectiveness
  • Ensured compliance with company policies and safety standards across all department operations

Education

High School Diploma -

L. D. Bell High School
Hurst, TX
05-2001

Skills

  • Quality assurance and audits
  • Process improvement strategies
  • Documentation and reporting
  • Analytical decision-making skills
  • Microsoft Office Suite proficiency
  • Strategic leadership
  • Cross-functional collaboration
  • Employee training and development
  • Time management techniques

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Supervised team of up 26 staff members across 6 location.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved customers issues which led to a 92% SPS year over year.
  • Achieved 99% repair rate through effectively helping training and coaching.

Timeline

Field Quality Analyst

Asurion
07.2007 - 08.2025

Department Manager

Wal-Mart
04.2003 - 07.2007

High School Diploma -

L. D. Bell High School

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Michael Mcnabb