Michael McNicholas
Virginia Beach, Virginia,VA
Summary
Motivated Political Science graduate with a background in numerous customer oriented industries, logistics, and operations. Proven ability to maintain great customer relations, communicate effectively, and adapt in fast-paced environments. Experienced in event-coordination, customer engagement, and inventory management. Known for leadership, strong communication, and perseverance.
Overview
7
7
years of professional experience
Work History
Banquet Server
Hotel Madison & Shenandoah Valley Conference Center
Harrisonburg, VA
08.2025 - 12.2025
- Provided professional service for events holding up to 400 guests, ensuring smooth operations for quality guest experience.
- Demonstrated strong problem-solving abilities in a high-pressure environment to ensure timely and excellent service.
- Often took the lead in team coordination.
- Quickly responded to guest request and concerns to maintain seamless event flow.
- Developed bartending skills and supported bar operations during large scale events.
Pool Technician
Perfection Pools
Virginia Beach, VA
06.2025 - 08.2025
- Serviced and maintained over 50 pools weekly.
- Recorded and reported pool data to client and employer.
- Engaged with clients to address concerns, explain processes, and give recommendations.
- Demonstrated attention to detail to ensure customer satisfaction and retention.
Warehouse Assistant
Bay Mechanical, Inc.
Virginia Beach, VA
06.2020 - 08.2024
- Supervised warehouse operations maintaining and ensuring proper logistical flow.
- Recorded over $250,000+ worth of inventory (small item).
- Trained staff on proper procedure.
- Delivered materials to 10+ job-sites consistently.
Sea Kayaking Guide
Chesapean Outdoors
Virginia Beach, VA
05.2022 - 08.2023
- Responsible for the safety and satisfaction of tour groups up to 40 people.
- Thrived in engaging with guest to educate and entertain.
- Adapted to weather delays, cancellations, and late customers to ensure smooth operations.
- Coordinated and confirmed rentals with customers on the phone and face-to-face.
Golf Cart Restaurant Host
The Porch on Long Creek
Virginia
06.2019 - 08.2019
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Shuttled Guest too and from the parking lot to the Restaurant.
- Collaborated with servers and kitchen staff to enhance dining experience.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
Education
Bachelor of Arts - Political Science
James Madison University
Harrisonburg, VA12-2025
Skills
- Effective Communicator
- Dedicated team player
- Supply Management
- Tendency to lead
- Impactful customer engagement
- Event Coordination
- Personable
- Solutions oriented
Timeline
Banquet Server
Hotel Madison & Shenandoah Valley Conference Center
08.2025 - 12.2025
Pool Technician
Perfection Pools
06.2025 - 08.2025
Sea Kayaking Guide
Chesapean Outdoors
05.2022 - 08.2023
Warehouse Assistant
Bay Mechanical, Inc.
06.2020 - 08.2024
Golf Cart Restaurant Host
The Porch on Long Creek
06.2019 - 08.2019
Bachelor of Arts - Political Science
James Madison University