Michael McShane
Huntington Beach,California
Summary
Motivated technical support professional with 20+ years of experience providing hardware and software support to end-users. Proficient in troubleshooting, problem-solving, and customer service. Seeking a technical support position in a dynamic and fast-paced environment. Energetic [Job Title] offering wealth of experience in technical troubleshooting and problem-solving business issues. Hardworking, educated and willing to go extra mile to complete any task. Skilled programming in [Software] to develop [Type] applications.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Principal Application Support
TechPointPro LLC
01.2008 - Current
- Provided technical support to end-users via phone, email, and on-site
- Troubleshot hardware and software issues and provided solutions to customers
- Performed onsite and remote DocuWare installation support
- Performed SQL and MySQL installation and support.
Senior Program Support Analyst
Toshiba America Business Solutions, Inc
01.2000 - 01.2008
- Provided technical support to end-users via phone, email, and on-site
- Troubleshot hardware and software issues and provided solutions to customers
- Performed onsite and remote DocuWare installation support
- Performed SQL and MySQL installation and support
- Install, service and support of customer facing VmWare ESX virtual environment
- Microsoft AD and Exchange Server administration and support.
Education
Associate of Science Degree in Computer Science -
Control Data Institute
Skills
- Acronis True Image
- McAfee/Norton Antivirus
- Microsoft Office 365 (Word, Excel, PowerPoint, Access, Project, Outlook, Frontpage, Sharepoint, Exchange Server)
- DocuWare
- Lotus Notes
- Domino Server
- Linux Shell Scripting
- Python
- TCP/IP
- Novell
- IPX/SPX
- Ethernet
- Token Ring
- SSH
- VPN
- PHP
- HIPAA
- UNIX(Solaris)
- Windows 359x/NT/2000/XP/Vista/8/10/11
- Linux (Debian, Ubuntu, Redhat, Arch)
- AS400
- OS2 Warp
- Proficient in Microsoft Windows and Linux operating systems
- MCSE Security certification
- DocuWare Certification
- Experience with hardware and software troubleshooting
- Familiarity with networking concepts
- Data Integrity / Disaster Recovery
- Team and Project Leadership
- Network and Systems Security
- Policy Planning and Implementation
Certification
- MCSE +Security
- DocuWare Document Management System
- CNA
Timeline
Principal Application Support
TechPointPro LLC
01.2008 - Current
Senior Program Support Analyst
Toshiba America Business Solutions, Inc
01.2000 - 01.2008
Associate of Science Degree in Computer Science -
Control Data Institute