Michael Meeks

Detail-oriented E-commerce Specialist with 4+ years of experience in managing online retail operations. Expertise in sourcing inventory, product listing, inventory management, packing & shipping, and customer service. Proficient in using e-commerce platforms eBay & Etsy.

• Analyze trends to discover areas to increase sales.
• Answer customer emails promptly to increase sales.
• Respond to customer requests for products, services & company information.
• Offer advice and assistance to customers, paying attention to special needs or wants.
• Handle customer inquiries and suggestions courteously and professionally.
• Process orders promptly to increase customer satisfaction.
• Handle production picking, packing and shipping orders.
• Handle and process returns or replacements.
• Follow up with customers about resolved issues to maintain high standards of customer service.

Experienced Salesman & Project Manager with a solid background acquiring clients and working with them through the process of their necessary home renovations/repairs including but not limited to roofing, siding, gutters and windows. Known for delivering projects on time and within budget while maintaining high standards of quality. Proven track record of building strong customer relationships through exceptional communication skills.

• Studied products and local markets to adjust sales pitches and adapt strategies for optimized sales.
• Prospected for new business through outside sales calls, solicitation, networking and cold-calling.
• Planned, designed, and scheduled phases for large projects.
• Coordinated material procurement and required services for projects within budget requirements.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Maintained open communication by presenting regular updates on project status to customers.