Summary
Overview
Work History
Education
Skills
Timeline
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Michael Mendoza

Carson,CA

Summary

Accomplished Online Associate at JCPenney, efficient in order processing and customer service, with a skill for leading and training teams to district-leading performance. Skilled in maintaining operational excellence and safety at IKEA. Combined with exceptional communication skills with a determined, goal-driven approach, always eager to learn and grow.

Overview

4
4
years of professional experience

Work History

Online Associate

JCPenney
11.2022 - Current
  • Main head of online department and was apart of enterprise fulfillment team when help was needed
  • Responsible for checking in packages from U.P.S into store for orders 'ship to store' regularly 50-200 packages
  • Responsible for online returns/cancellations and purchases made in store.
  • Provide exceptional customer service to online troubles and store questions
  • Handed store override privilege to carry out managerial requests
  • Completed online orders in a timely manner, packed these orders efficiently to be ready to be given to U.P.S and get sent out for delivery as deadline was 2pm daily
  • Made to completed same day orders quickly and efficiently as the store was #1 for its orders in the district. 1 hour time limit
  • Trained and lead new hires in getting familiar with the store.
  • Help pick up and recycle boxes, clothes hangers and ink tags when bins would get overwhelmed with material.
  • Help check in store food to sell

Maintenance Crew Member

IKEA
10.2020 - 06.2022
  • Followed routine maintenance checklist.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Removed outdoor debris into receptacles to properly maintain grounds.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Help replenish shopping and warehouse carts when customer/employee supply went low

Education

High School Diploma -

Carson Senior High School
Carson, CA
09.2021

Skills

  • Determined and goal driven
  • Very helpful, always glad to lend a hand
  • Good communications skills
  • Exceptional customer service
  • Very mindful and thoughtful of the people around
  • Always looking to learning and grow

Timeline

Online Associate

JCPenney
11.2022 - Current

Maintenance Crew Member

IKEA
10.2020 - 06.2022

High School Diploma -

Carson Senior High School

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Michael Mendoza