CAILYN JAMES
Raceland,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic with 10 years of customer service and 5+ years of call center experience and communication skills. Furthering my education in administration and business communication to help others.
Overview
10
10
years of professional experience
Work History
Online Associate
Walmart
Raceland, Louisiana
09.2023 - 03.2024
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Managed inventory levels to ensure availability of products for customers.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Monitored stock levels of inventory and placed replenishment orders when necessary.
- Analyzed customer data to identify areas where service could be improved.
- Monitored website analytics to identify areas of improvement.
- Provided assistance to customers via email, phone and live chat.
Ochsner Business Office/Temperature Screener
St Ann's Hospital
Raceland, LA
02.2021 - 12.2022
- Provided administrative support to departments, such as filing, data entry, and answering phones.
- Organized office supplies and ensured adequate stock levels were maintained.
- Greeted visitors in a friendly manner and provided general information about the organization's services or products.
- Managed incoming calls from external customers and internal staff members.
- Monitored entrances for compliance with safety protocols such as social distancing guidelines.
Call Center Representative
Sitel
Home, LA
03.2020 - 01.2021
- Responded to customer requests for products, services, and company information
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Call Center Representative
Alorica
Houston, TX
02.2016 - 03.2020
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Navigated through computer systems to review information and respond appropriately to callers.
Certified Trainer
Raising Cane's Restaurants
Houston, TX
11.2013 - 02.2016
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Improved customer satisfaction by providing efficient and accurate cash transactions
- Handled cash with high accuracy and took care to check bills for fraud
- Balanced multiple responsibilities simultaneously, prioritizing tasks according to immediate needs of the restaurant operations
- Resolved potential conflicts between customers or staff members effectively, fostering a harmonious work environment
- Used POS system to enter orders, process payments and issue receipts
- Handled high volume transactions calmly, maintaining composure under pressure and delivering excellent customer service.
Education
Bachelor of Science - Health Administration
Purdue Global
Home05-2028
Business Communication -
Grantham University
Lenexa, KS05.2020
Andy Dekaney High School
Houston, TX05.2015
Skills
- 50 WPM Typing Speed
- Salesmanship
- Customer Relations
- Problem-Solving
- Customer Transactions
- Customer Assistance
- Payment Processing
- Training and mentoring
- Computer Skills
- Written Communication
- Money Handling
- Customer communications
- Call Routing
- Clear Communication
- Emergency Response
- Telephone reception
- Escalating calls
Timeline
Online Associate
Walmart
09.2023 - 03.2024
Ochsner Business Office/Temperature Screener
St Ann's Hospital
02.2021 - 12.2022
Call Center Representative
Sitel
03.2020 - 01.2021
Call Center Representative
Alorica
02.2016 - 03.2020
Certified Trainer
Raising Cane's Restaurants
11.2013 - 02.2016
Bachelor of Science - Health Administration
Purdue Global
Business Communication -
Grantham University
Andy Dekaney High School