Sunshine Weyerman
Worland,WY
Summary
To obtain a position where my clinic office experience and insurance knowledge can be utilized in customer service and daily office tasks.
Overview
27
27
years of professional experience
Work History
Online Boutique Owner
Sunny Skies Boutique
05.2018 - Current
- Developed and launched website for boutique: designing website, syncing with wholesalers to add inventory, and price updates
- Purchased inventory, developed supplier relationships, and all website operations
- Invoiced for Facebook and Instagram orders through Shopify
- Ran monthly sales reports to maximize profits
- Executed digital marketing operations, increasing social media followers, designed Canva marketing material
- Maximized online presence by posting multiple times on social media and staying active on all platforms
- Developed customer relationships, maintained all messages, texts, and posts
- Researched new fashion releases, exploring new inventory to be able to stay on top of fashion trends
Receptionist
Tioga Medical Center Clinic
Tioga, ND
08.2013 - 12.2017
- Greeting patients, entering patient demographics, collecting co-payments
- Scheduling appointments accordingly to maximize daily production
- Answer and transfer telephone calls in busy office setting
- Scheduling monthly provider schedules in Scheduler, blocking days off and making sure daily appointments scheduled correctly
- Responsible for training new reception staff, setting-up clinic access and following up to see if additional training needed
- Responsible for helping implement new EMR, including building clinic schedule, facility codes, and apart of team responsible for all aspects of clinic set-up
- Organized and led reception monthly meetings, detailing errors being made, changes in scheduling, and any areas needing improvement
- Balancing daily deposit of co-payments and patient account payments
- Trouble-shooting computer issues with new EMR system
Accounts Receivable/Receptionist
Red Rock Family Practice
Worland, WY
11.2006 - 09.2012
- Post insurance EOB's and patient payments
- Call insurance companies regarding payments and errors in claims processing
- Worked with eClinicalWorks EMR and was responsible for directly contacting them with system errors.
- Reconciled monies daily for bank deposit
- Answer telephone calls regarding billing and insurance questions
- Monthly processing of patient statements
- Produced monthly reports detailing provider production, revenue, CPT analysis, year-to-date summary for all Providers
- Follow-up on insurance and patient aging accounts, resubmit insurance claims
- Responsible for sending patient accounts to Collections
- Retrieve Electronic Remittance Advice (ERA's)
- Greeting patients, scheduling appointments, insurance entry and setting-up referrals with specialists
Rx Desk Coordinator
EBMS
Billings, MT
08.2002 - 10.2006
- Handle telephone inquiries from clients regarding prescription processing and pharmacy reversals
- Manual entry of claims, process prescription claims, creating over-payments, and management of reports
- Generate refund requests, analyze billing issues and reports
- Training of new employees for Registration/Validation
Assistant Manager
Video Library
Billings, MT
09.1999 - 08.2002
- Perform all aspects of sales and account management, daily bookkeeping responsibilities
- Supervise and delegate responsibilities for maximum performance
- Resolve customer complaints
- Achieve weekly/monthly goals set for store
Education
High School Diploma -
Worland Seniors High School
WorlandNo Degree -
Montana State University
Billings, MTSkills
- In depth knowledge of front office responsibilities
- Professional phone etiquette
- 50 WPM typing speed
- Customer service oriented
- Experience working with EMR, eClinicalWorks
- Strong 10-key entry
- Medical insurance knowledge
- Excellent computer skills
- Attention to detail
- Strong organization skills
- Understanding of medical claims remittance
- Posting insurance payments
- Understanding all aspects of Accounts Receivable
- Customer relations
- Sales oversight
- Hiring and staffing
- Business launch
- Business development
References
- Erin Einarson, LPN, Tioga Medical Center, (701)641-2753
- Annie Sterling, R.N., Banner Health Clinic, (307)751-5388
- Shannon Walker, Retired, Former Clinic Manager- Red Rock, (307)921-1320
Timeline
Online Boutique Owner
Sunny Skies Boutique
05.2018 - Current
Receptionist
Tioga Medical Center Clinic
08.2013 - 12.2017
Accounts Receivable/Receptionist
Red Rock Family Practice
11.2006 - 09.2012
Rx Desk Coordinator
EBMS
08.2002 - 10.2006
Assistant Manager
Video Library
09.1999 - 08.2002
High School Diploma -
Worland Seniors High School
No Degree -
Montana State University