MICHAEL MERRIFIELD
Macomb
Summary
Dynamic technology leader with a proven track record at St Lawrence Parish and School, excelling in cloud computing and vendor management. Achieved significant cost reductions through strategic IT alignment and robust cybersecurity protocols. Adept at technical troubleshooting, fostering team collaboration, and driving efficiency in technology initiatives.
Overview
23
23
years of professional experience
Work History
DIRECTOR OF TECHNOLOGY
St Lawrence Parish and School
Utica
01.2020 - Current
- Served as primary decision-maker for internal technology spending, creating budget guidelines to reduce waste and decrease unnecessary upgrades.
- Led technology strategy aligning IT initiatives with business goals.
- Reduced infrastructure expenses by migrating to cloud-based solutions and consolidating systems.
- Established cybersecurity protocols reducing risk across digital infrastructure.
- Managed vendor relationships to optimize technology procurement and services.
- Directed timely resolution of technical issues through efficient trouble management, minimizing downtime for users.
- Day-to-day responsibilities included support for 200+ employee and over 1100 student devices.
SENIOR SUPPORT TECHNICIAN
Blue Rock Technologies
Troy
01.2019 - 01.2020
- Led troubleshooting efforts for complex technical issues, ensuring timely resolution and customer satisfaction.
- Mentored junior technicians, enhancing team skills and improving overall service delivery performance.
- Streamlined support processes using automation tools, resulting in increased efficiency and reduced response times.
- Developed training materials for new technologies, facilitating quicker onboarding of support staff.
- Served as subject matter expert in key technology areas, providing guidance and support to colleagues and clients alike.
- Optimized system performance through careful monitoring of key metrics and prompt remediation of identified issues.
GLOBAL HOSTING ARCHITECT
TEKsystems
Southfield
01.2011 - 01.2019
- Led architectural design projects ensuring compliance with industry standards and client specifications.
- Developed innovative solutions to enhance project efficiency and reduce costs.
- Collaborated with cross-functional teams to integrate sustainable practices in architectural designs.
- Streamlined project workflows through effective use of industry-standard software and tools.
- Conducted comprehensive site analysis to inform design decisions and mitigate risks.
- Presented architectural concepts to stakeholders, securing approvals and aligning project objectives.
SENIOR LAN AND DESKTOP SERVICES
Trinity Health Hospital Macomb
Clinton Township
01.2004 - 01.2011
SYSTEM WIDE LDS, LAN TECH III
Trinity Information Systems
Novi
01.2003 - 01.2004
Education
No Degree - Physiology
Michigan State University
East Lansing, MISkills
- Cloud computing
- Cybersecurity protocols
- Vendor management
- Budgeting and finance
- Technical troubleshooting
- IT strategy alignment
Professional Personality
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Organizational skills
Timeline
DIRECTOR OF TECHNOLOGY
St Lawrence Parish and School
01.2020 - Current
SENIOR SUPPORT TECHNICIAN
Blue Rock Technologies
01.2019 - 01.2020
GLOBAL HOSTING ARCHITECT
TEKsystems
01.2011 - 01.2019
SENIOR LAN AND DESKTOP SERVICES
Trinity Health Hospital Macomb
01.2004 - 01.2011
SYSTEM WIDE LDS, LAN TECH III
Trinity Information Systems
01.2003 - 01.2004
No Degree - Physiology
Michigan State University