Michael Mertens
Nanty Glo,Pennsylvania
Summary
Dynamic Quality Control Manager with a proven track record at ARM CAMCO, enhancing product reliability through effective quality management systems and operational excellence. Skilled in preventive actions and problem-solving, I led initiatives that improved customer satisfaction and established KPIs, driving continuous improvement and compliance with ISO standards.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Quality Control Manager
ARM CAMCO
09.1994 - Current
- Led quality assurance initiatives, ensuring compliance with industry standards and regulatory requirements.
- Developed and implemented quality control procedures to enhance product reliability and consistency.
- Supervised team of quality inspectors, providing training and guidance on best practices.
- Analyzed inspection data to identify trends, recommend corrective actions, and improve processes.
- Collaborated with production departments to resolve quality issues and optimize workflows.
- Established key performance indicators (KPIs) for monitoring quality metrics across operations.
- Improved customer satisfaction with thorough final product inspections and adherence to strict quality control guidelines.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Established and tracked quality department goals and objectives.
- Inspected products and worker progress throughout production.
Education
Associate Degree in Electrical Technology - Basic Electricity And Construction Technology
Triangle Tech
DuBois, PA02-1994
Skills
- Preventive actions
- Customer satisfaction
- Quality processes
- Quality management systems
- ISO standards
- Team support and oversight
- Customer service
- Problem-solving
- Training and development
- Continuous improvement
- Corrective action planning
- Supplier evaluation
Certification
NETA Technician Level III
NETA AR and TR
Pearl Technician Level III
UL 891 Certified
Qualified MSHA Electrician
ISO 9001 MR
Timeline
Quality Control Manager
ARM CAMCO
09.1994 - Current
Associate Degree in Electrical Technology - Basic Electricity And Construction Technology
Triangle Tech
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