Michael Miao
Rowland Heights,CA
Summary
Adept Casino Dealer with a track record of enhancing guest satisfaction and promoting responsible gambling at Viejas Casino. Skilled in casino equipment maintenance and demonstrating adaptability, I excel in fast-paced environments, ensuring game integrity and fostering positive relationships. My strong mathematical skills and ability to manage high-stress situations have significantly contributed to a welcoming and efficient gaming atmosphere.
Overview
22
22
years of professional experience
Work History
Casino Dealer
Yaamava Resort and Casino
07.2008 - 12.2024
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
Casino Dealer
Viejas Casino
04.2005 - 07.2008
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Promoted responsible gambling practices, recognizing signs of problem gambling and addressing concerns appropriately.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Maintained a strong knowledge of industry trends and game updates, participating in ongoing education to continuously improve professional skills.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Demonstrated attention to detail through precise recording of player actions during games for regulatory compliance purposes.
- Supported seamless game transitions, swiftly changing decks or replacement cards as needed without disrupting playtime.
- Exchanged legal currency for gambling chips and coin money.
- Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.
- Optimized guest satisfaction by adjusting table settings to accommodate individual preferences for seating arrangements or betting limits.
- Handled large sums of money responsibly, ensuring accurate payouts to customers while minimizing errors in transactions.
- Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.
- Dealt cards in [Type] games and monitored players' behavior for signs of cheating.
- Skillfully managed the float, accurately balancing chips at the end of each shift with minimal discrepancies.
- Collaborated closely with floor supervisors regarding rule enforcement or escalating issues beyond normal dealer responsibilities.
- Boosted casino revenue by effectively managing the pace of the game and encouraging customer participation.
- Managed high-stress situations calmly, resolving disputes between players when necessary while preserving game flow.
- Conducted thorough inspections of gaming equipment to ensure proper function before starting each game session.
- Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
- Assisted in training new dealers, sharing expertise to improve overall team performance and knowledge.
Casino Dealer
Sycuan Casino Resort
11.2004 - 04.2005
- Contributed to a positive workplace atmosphere by collaborating well with colleagues and supporting management decisions.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
Server
Benihana Inc
11.2003 - 10.2004
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Benihana
10.2002 - 09.2003
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Education
Aladdin Casino Dealer School
San Diego, CA08-2004
GED -
Qingdao University of Night College
Qingdao China08-1988
High School Diploma -
No.6 High School
Qingdao China08-1985
Skills
- Strong mathematical skills
- Speech clarity
- Adaptability to change
- Casino equipment maintenance
Languages
Chinese (Mandarin)
Full Professional
Japanese
Limited Working
Interests
- Food Tourism
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
Timeline
Casino Dealer
Yaamava Resort and Casino
07.2008 - 12.2024
Casino Dealer
Viejas Casino
04.2005 - 07.2008
Casino Dealer
Sycuan Casino Resort
11.2004 - 04.2005
Server
Benihana Inc
11.2003 - 10.2004
Server
Benihana
10.2002 - 09.2003
Aladdin Casino Dealer School
GED -
Qingdao University of Night College
High School Diploma -
No.6 High School
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