Michael Millea
Shelton,CT
Summary
Senior Account Manager with extensive experience managing large-scale accounts and driving revenue growth. Expertise in building strong relationships with clients, partners, and distributors while resolving complex issues in dynamic environments. Proficient in strategic planning and team leadership, ensuring alignment with client expectations. Detail-oriented and organized, consistently leading teams to achieve sustained business growth and high customer satisfaction.
Overview
18
18
years of professional experience
13
13
Years of restaurant experience
Work History
Senior Account Manager
CDW-G
Shelton, CT
02.2016 - Current
- Managed sales pipeline and tracked customer interactions through CRM systems.
- Negotiated contracts, pricing, and terms to finalize agreements with customers.
- Researched industry trends to identify new sales opportunities.
- Prepared proposals, contracts, and quotes for prospective clients.
- Built professional relationships by identifying client needs, resulting in increased sales.
- Exceeded sales goals by effectively explaining programs and services to generate interest.
- Forecasted sales for various accounts and managed inventory for optimal product availability.
- Attended networking events to establish connections with potential clients.
Shift Lead Manager / Bartender
Fairfield Local Kitchen and Beer Bar
Fairfield, Connecticut
05.2014 - 01.2018
- Coordinated inventory management to optimize stock levels and minimize waste.
- Resolved customer complaints promptly, improving dining experiences.
- Trained new employees on procedures, policies, and job functions.
- Managed daily cash by counting registers and tabulating profits.
- Oversaw bar inventory and ordered supplies as needed.
- Maintained liquor, beer, wine, and beverage item inventory and coolers.
Bartender /Restaurant Server
Chili's Restaurant
Shelton, CT
04.2008 - 09.2014
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Education
Bachelor Of Science (BS) - Media Studies
Quinnipiac University
Hamden, CT05-2015
Associate Of Science (AS) - General Studies
Housatonic Community College
Bridgeport, CT12-2012
High School Diploma -
Notre Dame Catholic High School
Fairfield05-2005
Skills
- CRM utilization
- Problem solving
- Attention to detail
- Effective communication
- Supply chain optimization
- Procurement strategies
- Sourcing techniques
- Adaptability and flexibility
- Active listening
- Professionalism
- Teamwork and collaboration
- Project support
- Customer relationship management
- Inventory forecasting
- Data analysis
- Sales forecasting
- Organizational skills
- Scheduling coordination
- Vendor engagement
Order management
Operations
Business strategies
Goals and performance
Systems and software expertise
Customer relations
Business development
Partnership development
Invoicing
Revenue generation
Strategic planning
Inventory
Account growth
Cold calling
Digital marketing
Schedule management
Vendor management
Scheduling
Territory management
Account development
Trend forecasting
Forecasting
Brand management
Payment collecting
Sales expertise
Hospitality and accommodation
Customer relationship management (CRM)
Acquiring new customers
Customer service
Sales
Proficient in Microsoft Office
Proficient in Copilot
Strategic account planning
Client relationship building
CRM systems
Order processing
VOLUNTEER WORK
- Shelton Youth Football - Assistant Coach - 2024 to Present
- Shelton Little League - Manager - 2022 to 2023
- Shelton Flag Football League - Assistant Coach - 2021 to 2022
PROGRAMS
- Microsoft Office
- Adobe Acrobat
- Google Suite
- Webex
- Copilot
- Zoom
- Salesforce
References
References available upon request.
Timeline
Senior Account Manager
CDW-G
02.2016 - Current
Shift Lead Manager / Bartender
Fairfield Local Kitchen and Beer Bar
05.2014 - 01.2018
Bartender /Restaurant Server
Chili's Restaurant
04.2008 - 09.2014
Bachelor Of Science (BS) - Media Studies
Quinnipiac University
Associate Of Science (AS) - General Studies
Housatonic Community College
High School Diploma -
Notre Dame Catholic High School