Michael Miller
Mount Juliet,TN
Summary
Dynamic sales and operations leader with a proven track record at Rackley Roofing Co. Inc., excelling in coaching and mentoring teams to surpass revenue goals. Expert in sales management and operational excellence, driving significant market growth through innovative strategies and strong customer relationships. Committed to achieving high performance and delivering exceptional results.
Overview
31
31
years of professional experience
Work History
Vice President of Service/Sales
Rackley Roofing Co. Inc.
01.2019 - 04.2025
- Lead a Service Leadership team consisting of Sales Manager, Regional General Managers, and Estimating Manager to exceed growth and revenue goals while providing the best customer experience.
- Fostered performance development of staff through ongoing coaching and mentoring on best practices.
- Developed short and long-term sales strategies to gain market share, uncover new sales opportunities and increase revenue.
- Initiated in-depth account assessments with sales manager to evaluate sales potential.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Regional Sales Manager
Rackley Roofing Co. Inc.
01.2018 - 12.2018
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Finalized sales contracts with high-value customers.
- Built a team of 8 regional sales representatives and consistently achieved high sales targets through accountability and support
- Exceeded goals
Business Development Manager
Rackley Roofing Co. Inc.
02.2016 - 01.2018
- Reached out to potential customers via telephone, email, and in-person inquiries and past relationships.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
- Negotiated and closed service and roof replacement agreements with clients
- Exceeded goals
Branch Manager
G&K Services
05.2014 - 02.2016
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Exceeded Targets,met budgets, and managed P&L
District Sales Manager
G&K Services
09.2007 - 02.2016
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew YOY sales by consistently meeting and exceeding quotas.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Sales Representative
G&K Services
01.1998 - 09.2007
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Company Officer
Yale Industrial Trucks of Middle TN
07.1994 - 01.1998
- Worked in family owned material handling business.
- Provided support to sales team
- Outside sales
Education
BBA - Management And Marketing
Cumberland University
Lebanon, TN05-1995
Skills
- Coaching and mentoring
- Operational excellence
- Innovation management
- Sales Management
Timeline
Vice President of Service/Sales
Rackley Roofing Co. Inc.
01.2019 - 04.2025
Regional Sales Manager
Rackley Roofing Co. Inc.
01.2018 - 12.2018
Business Development Manager
Rackley Roofing Co. Inc.
02.2016 - 01.2018
Branch Manager
G&K Services
05.2014 - 02.2016
District Sales Manager
G&K Services
09.2007 - 02.2016
Sales Representative
G&K Services
01.1998 - 09.2007
Company Officer
Yale Industrial Trucks of Middle TN
07.1994 - 01.1998
BBA - Management And Marketing
Cumberland University
Similar Profiles
Anthony DeBordAnthony DeBord
Project Manager at Rackley RoofingProject Manager at Rackley Roofing
Kody JordanKody Jordan
Service Foreman at Rackley RoofingService Foreman at Rackley Roofing
Janaya WategoJanaya Watego
Swim Teacher/Customer Service/Deckhand at Rackley SwimmingSwim Teacher/Customer Service/Deckhand at Rackley Swimming