MICHAEL MILLER
Clayton,NC
Summary
Dependable and customer-focused Shift Leader with experience in a fast-paced retail and service environment. Skilled in customer service, cash and credit transactions, safety and security procedures, problem-solving, and working independently. Experienced in supporting daily operations, assisting customers, maintaining a clean and safe environment, and leading team members. Seeking to bring strong hospitality, communication, and attention-to-detail skills to a Front Desk Night Auditor or Host/Hostess position.
Overview
2
2
years of professional experience
Work History
Shift Leader / Team Lead
SHEETZ
Raleigh, NC
11.2024 - Current
- Provide friendly, professional customer service and respond to customer questions and concerns.
- Process cash, credit/debit, and other transactions accurately while following company procedures.
- Monitor the store and surrounding areas to help maintain a safe and secure environment for customers and employees.
- Follow company safety, sanitation, and security procedures throughout each shift.
- Work independently and make responsible decisions to keep operations running smoothly.
- Assist with opening and closing procedures and ensure the store is prepared for the next shift.
- Support and guide team members while maintaining a positive and professional work environment.
- Resolve customer issues calmly and professionally while maintaining a high level of service.
- Maintain accurate records and pay close attention to details during daily operations.
- Help maintain a clean, organized, and welcoming environment for customers.
Education
High School Diploma -
Clayton High School
01-2025
Skills
- Customer Service
- Hospitality
- Cash & Credit Transactions
- Guest Safety & Security
- Conflict Resolution
- Communication
- Team Leadership
- Attention to Detail
- Problem Solving
- Independent Work
- Sanitation & Safety
- Organization
- Opening & Closing Procedures
- Fast-Paced Environments
- Positive attitude
- Customer service focus
Accomplishments
- Led club activities and helped organize meetings and events.
- Communicated with members and helped coordinate group responsibilities.
- Worked with others to accomplish organizational goals and maintain a positive team environment.
- Developed leadership, communication, organization, and public-speaking skills.
Timeline
Shift Leader / Team Lead
SHEETZ
11.2024 - Current
High School Diploma -
Clayton High School