Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Mokodanski

Carol Stream,IL

Summary

Dynamic Benefits Advisor with a proven track record at Primerica and Glob Life excelling in risk assessment and benefits administration. Adept at troubleshooting and fostering teamwork, I drive results by resolving complex issues and enhancing customer satisfaction. My effective communication skills and adaptability have consistently led to improved service delivery and client retention.

Overview

40
40
years of professional experience
1
1
Certification

Work History

Benefits Advisor / Producer

Primerica
Chicago, Illinois
01.2025 - Current
  • Identified potential risks and recommended appropriate coverage for customers.
  • Assessed customer needs through interviews, surveys, and questionnaires.
  • Provided policyholders with information about their insurance policies, claims, and renewals.
  • Resolved customer complaints regarding coverage or service issues in a timely manner.

Senior Technical Consultant / Insurance Producer

Globe Liberty Nation Division
Chicago, Illinois
02.2023 - 06.2025
  • Collaborated with insurance providers to negotiate rates and resolve issues, saving company money.
  • Led numerous successful software development initiatives, leveraging cutting-edge technologies to improve performance and user experience.
  • Performed detailed troubleshooting analysis on complex technical issues related to hardware and software configuration or architecture.
  • Collaborated with stakeholders from different teams to plan, design, implement, test, deploy and maintain new systems or applications.

Manager of Advanced Technologies

Harper College
03.2011 - 01.2023
  • Fostered a culture of continuous learning and experimentation to drive technological advancements.
  • Monitored compliance with regulatory requirements related to asset management activities.
  • Analyzed financial statements and data to identify risks, opportunities, and trends in the market.

SENIOR ENGINEERING MANAGER

US Cellular
04.2009 - 02.2011
  • Managed a team of engineers, providing guidance and support in achieving goals.
  • Identified opportunities for automation within the organization's existing systems which led to decreased manual labor costs over time.

GLOBAL MONITORING MANAGER

Tellabs
03.2007 - 02.2009
  • Led international team in monitoring and evaluating projects to ensure adherence to standards.
  • Ensured compliance with industry standards related to system security, privacy regulations.

SENIOR NETWORK MANAGER

JP Morgan Chase
01.2005 - 01.2007
  • Developed disaster recovery plans and supervising network monitoring and troubleshooting activities.
  • Ensured seamless integration between departmental systems through diligent management of interdepartmental communication channels.

SENIOR NETWORK MANAGER

AT&T
01.1999 - 12.2004
  • Extensive experience in building and managing complex network infrastructures.
  • Created comprehensive documentation for all system requirements, processes, procedures, policies, and standards.

Operations Supervisor

Central States Pension Fund
01.1992 - 01.1999
  • Collaborated with cross-functional teams to streamline processes and enhance customer satisfaction.
  • Oversaw staff development, training and performance management.

Mail Clerk

Central States
11.1985 - 01.1992
  • Weighed packages and letters to compute charges and affix proper postage.
  • Processed incoming and outgoing mail using postage meter equipment, scales, folders and other related machinery.
  • Stamped date and time of receipt on incoming mail.

Education

MASTER OF SCIENCE - INFORMATION SYSTEMS

Roosevelt University
Chicago, IL

BACHELOR OF SCIENCE - TELECOMMUNICATIONS

Roosevelt University
Chicago, IL

Skills

  • Troubleshooting
  • Team leadership
  • Vendor management
  • Budget Administration
  • ITIL knowledge
  • SLA management
  • Effective Communication
  • Benefits administration
  • Teamwork and collaboration
  • Adaptability and flexibility

Certification

ITIL

Timeline

Benefits Advisor / Producer

Primerica
01.2025 - Current

Senior Technical Consultant / Insurance Producer

Globe Liberty Nation Division
02.2023 - 06.2025

Manager of Advanced Technologies

Harper College
03.2011 - 01.2023

SENIOR ENGINEERING MANAGER

US Cellular
04.2009 - 02.2011

GLOBAL MONITORING MANAGER

Tellabs
03.2007 - 02.2009

SENIOR NETWORK MANAGER

JP Morgan Chase
01.2005 - 01.2007

SENIOR NETWORK MANAGER

AT&T
01.1999 - 12.2004

Operations Supervisor

Central States Pension Fund
01.1992 - 01.1999

Mail Clerk

Central States
11.1985 - 01.1992

MASTER OF SCIENCE - INFORMATION SYSTEMS

Roosevelt University

BACHELOR OF SCIENCE - TELECOMMUNICATIONS

Roosevelt University

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