Michael Mola
Dallas,TX
Summary
Motivated customer service specialist with over5 years experience in a fast-paced, team-based environment. Excelling at customer satisfaction and retention. Pre and post-sales support specialist. Flexible and hardworking, in deadline-driven environments. Patient and empathetic with extensive background in conflict resolution and customer care. Self-driven.
Overview
9
9
years of professional experience
Work History
Licensed health and life insurance agent
Family first Life
01.2022 - Current
- Developed new business opportunities by leveraging various techniques such as referrals, direct mailing efforts, utilization of social platforms and hosting events.
- Engaged clients and prospects to evaluate insurance needs, budget constraints, financial goals, and pertinent details.
- Offered rate quotes and coverage suggestions; aided in long-term planning.
- Guided completion of applications ensuring underwriting acceptance.
- Create and distribute comprehensive plan documents.
- Conduct regular check-ins with clients to evaluate financial, family, and other status changes warranting coverage adjustment.
- Oversee allocation of funds to beneficiaries upon policyholder demise.
- Completed various assigned duties.
- As a skilled life insurance agent with extensive remote work experience, I excel at developing strong relationships with clients, assessing their needs, and providing tailored insurance solutions. My expertise in virtual communication, digital sales strategies, and customer service ensures consistent achievement of sales goals and high client satisfaction rates.- Life Insurance Products & Regulations- Needs Assessment & Client Consultation- Remote Sales & Digital Prospecting- Customer Relationship Management (CRM) Software- Virtual Communication & Collaboration Tools (Zoom, Slack, etc.)- Customer Service & Retention- Policy Administration & Claims Processing- Time Management & Self-Motivation
Truck driver/ appliance installer
The Home Depot
01.2020 - 03.2024
- Responsible for driving a light vehicle such as trucks and vans with a capacity under26,000 pounds, taking orders, delivering items, planning routes in advance, remapping routes, loading and unloading items, keeping in touch with the base area, reporting incidents, and delivering reports to superiors
Mover
A1 Moving and Storage
01.2018 - 01.2020
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to Number lbs.
- Maneuvered items carefully through narrow hallways and doorways to prevent damage.
- Moved furniture and boxes using utility dolly and truck ramp.
- Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly.
- Communicated with clients to understand their specific needs, tailoring services accordingly for a seamless moving experience.
- Maintained excellent customer service, addressing any concerns and providing solutions as needed.
Supervisor
Taco Cabana
01.2016 - 01.2018
- Ensured the dining space remained neat at all times.
- Entered orders into system and ensured timely table delivery.
- Stocked counter storage areas and customer table-top dispensers
- Handled light customer service issues and referred more in-depth issues to management per protocol
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Richardson High School
06.2018
Skills
- Money management
- Customer service
- Communication
- Leadership
- Adaptability
- Negotiation
- Problem solving
- Conflict resolution
- Sales driven
- Self-driven
- Time management
- Team work
Timeline
Licensed health and life insurance agent
Family first Life
01.2022 - Current
Truck driver/ appliance installer
The Home Depot
01.2020 - 03.2024
Mover
A1 Moving and Storage
01.2018 - 01.2020
Supervisor
Taco Cabana
01.2016 - 01.2018
High School Diploma -
Richardson High School
Similar Profiles
Ra'Khyia SmithRa'Khyia Smith
Independent Life Insurance Broker at Family First LifeIndependent Life Insurance Broker at Family First Life
Joey RomeroJoey Romero
Life Insurance Agent at Family First LifeLife Insurance Agent at Family First Life
Adam TuttleAdam Tuttle
Life Insurance Broker at Family First LifeLife Insurance Broker at Family First Life