Michael Monforto
Sanford,NC
Summary
Proven leader with extensive experience at Walmart, adept in store operations and team management. Excelled in enhancing productivity using effective communication and employee development, and motivation. Skilled in fostering teamwork and implementing process improvements, consistently meeting and surpassing expectations.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager in Training
Walmart
Fuquay-Varina, NC
02.2024 - Current
- Reduced employee turnover by fostering a positive work environment and addressing staff concerns promptly.
- Optimized store staffing levels to enhance productivity while minimizing labor costs through careful scheduling and forecasting techniques.
- Implemented loss prevention measures to reduce shrinkage, ensuring accurate inventory counts and secure storage practices.
- Ensured compliance with company policies and local regulations by regularly reviewing procedures, conducting audits, and providing corrective action when necessary.
- Improved store operations by streamlining processes and implementing efficient inventory management systems.
- Assisted in the recruitment and hiring process by interviewing candidates, providing input on selection decisions, and ensuring a smooth onboarding experience for new hires.
- Collaborated with store manager on strategic planning, setting achievable sales targets and performance goals for the team.
- Streamlined communication between departments by establishing clear channels for information sharing resulting in increased collaboration among teams.
- Coached employees on sales techniques to improve overall team performance in reaching target metrics consistently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Stocking Lead
Walmart
Sanford, NC
05.2023 - 02.2024
- Assisted in training new employees on proper stocking techniques, equipment usage, safety protocols, and company policies.
- Enhanced store appearance and customer experience by maintaining clean and well-stocked shelves.
- Provided exceptional customer service by assisting shoppers in locating items, answering questions about products, and resolving any issues that arose during shopping experiences.
- Managed incoming shipments accurately by verifying documentation against physical product counts.
- Consistently met deadlines for completing stocking tasks before store opening hours to minimize disruption to customer shopping experiences.
- Ensured compliance with safety regulations by training staff on proper lifting techniques and use of equipment such as pallet jacks and ladders.
- Maintained strong relationships with vendors through regular communication regarding delivery schedules or delays.
- Coordinated with other departments to ensure smooth transitions between shifts, maintaining accurate communication regarding product availability and placement changes.
- Acted as a liaison between stocking team members and management, effectively communicating any concerns or suggestions for improvement to relevant parties.
- Streamlined stocking processes by creating detailed work schedules for team members, ensuring adequate coverage during peak hours.
- Oversaw workers preparing new merchandise for sales floor with store-specific tags and displays.
- Trained stock team in merchandising, storage management and customer service.
- Coordinated assignments to keep workspaces clean and organized.
Stocking Associate
Walmart
Sanford, NC
10.2021 - 05.2023
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Collaborated with team members to maintain a clean, organized work environment.
- Managed time effectively during high-pressure situations such as peak shopping hours or holidays to maintain consistent service levels across all departments of the store.
- Maximized sales floor appeal with timely merchandise replenishment and presentation.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Assisted in training new Stocking Associates, sharing best practices and relevant experience.
- Promoted a positive shopping environment through friendly interactions with customers and providing efficient assistance when needed.
- Interacted with guests in friendly and knowledgeable way.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
Sales Associate
Tops Wine
Brooklyn, NY
01.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Machine Operator
Tyson Foods
Sanford, NC
07.2020 - 11.2020
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
Team Associate
Wendy's
Lillington, NC
07.2018 - 07.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Promoted a positive working environment through effective conflict resolution strategies and open lines of communication among team members.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Western Harnett High School
Lillington, NC06.2020
Skills
- Store operations
- Health and safety
- Team Management
- Task Delegation
- Store maintenance
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Multitasking Abilities
- Problem-solving abilities
- Reliability
- Excellent Communication
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Effective leader
- Relationship Building
- Customer Relations
- Employee Motivation
- Self Motivation
- Task Prioritization
- Goal Setting
- Professionalism
- Employee Relations
- Staff Management
- Business Leadership
- Employee Development
- Process Improvements
Timeline
Assistant Store Manager in Training
Walmart
02.2024 - Current
Stocking Lead
Walmart
05.2023 - 02.2024
Stocking Associate
Walmart
10.2021 - 05.2023
Sales Associate
Tops Wine
01.2021 - 08.2021
Machine Operator
Tyson Foods
07.2020 - 11.2020
Team Associate
Wendy's
07.2018 - 07.2020
Western Harnett High School