MICHAEL MONROE
El Paso
Summary
Accomplished Direct Sales Specialist with expertise in developing and executing impactful sales strategies. Proficiencies encompass relationship building, customer service, and product promotion. Previous roles highlight dedication to revenue maximization through strategic business planning and innovative sales methodologies. Proven track record of enhancing market share while maintaining high levels of client satisfaction in competitive landscapes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Commercial Lines Direct Sales Specialist
Progressive Insurance
02.2022 - 07.2025
- Specialized in commercial auto insurance sales
- Connect online with each inbound caller by earning their trust and understanding their business needs and situations
- Gather detailed information from the customer and educate them on the benefits of insurance products
- Create quotations that would benefit the customer by protecting their vehicles and assets
- Complete all policy documents after customer purchase and deliver via email and US mail
- Ensure that the customer is comfortable with their purchase decision and reminding them of the quality service Progressive can provide them
Commercial Insurance Producer
Farmers Insurance
04.2019 - 01.2020
- Specialized in business insurance including general liability, property, commercial auto, workers compensation and professional liability
- Licensed in all insurance products including Property and Casualty, Life, Accident, and Health
- Gather information from clients to determine their risk profile and insurance requirements
- Research various products of insurance carriers and find the best policies and rates for clients
- Acquire new clients through daily prospecting including face to face cold calling, phone calls and referrals
Agency Producer
State Farm Insurance
10.2017 - 02.2019
- Licensed as General Lines Agent for Life, Accident, Health, Property and Casualty Insurance Products
- Assisted in opening of new State Farm agency in January 2018
- Outside daily prospecting for new business leads and develop client relationships to promote insurance products
- Follow up with prospective business clients to schedule appointments
- Prepare quotations to all clients for applicable insurance products
- Daily meetings with agent to review progress and marketing goals
Account Representative
Benchmark Business Solutions
11.2015 - 02.2017
- Sales of Xerox copiers and printers within defined geographic territories
- Managed existing client base to retain revenues, attain additional business and ensure customer satisfaction
- Identified new sales opportunities by contacting prospective customers by cold calling, networking, and premise visits
- Developed accurate and detailed weekly revenue forecasts to meet sales quota requirements
- Prepared sales proposals to achieve maximum revenue goals
Account Sales Representative
YP Holdings, LLC.
06.2013 - 09.2015
- Managed existing advertising accounts by maintaining and increasing their current advertising programs
- Consulted with clients to obtain information on their operations in order to enhance their advertising
- Prospected new accounts for the purpose of selling print and digital media advertising
- Prepared advertising samples and information to meet the needs of each business
- Special Achievement Award For Media Advertising Sales Increase
- Increased new business accounts in print and digital media advertising in the El Paso and Midland-Odessa markets by twenty eight percent
Education
Business Administration -
El Paso Community College
El PasoSkills
- Sales management and leadership
- Graphic design and advertising
- Persuasive negotiation
- Sales proposal development
- Organizational skills
- Positive attitude
- People-oriented approach
- Sales closing expertise
- Salesforce customer success management
- Microsoft Office proficiency
- Windows and macOS expertise
- Communication skills
Certification
Texas Dept Of Insurance General Lines Agent: Life, Accident, Health & HMO Property and Casualty. Expiration Date: 08-31-2027
Timeline
Commercial Lines Direct Sales Specialist
Progressive Insurance
02.2022 - 07.2025
Commercial Insurance Producer
Farmers Insurance
04.2019 - 01.2020
Agency Producer
State Farm Insurance
10.2017 - 02.2019
Account Representative
Benchmark Business Solutions
11.2015 - 02.2017
Account Sales Representative
YP Holdings, LLC.
06.2013 - 09.2015
Business Administration -
El Paso Community College