MICHAEL MOORE
Richmond,VA
Summary
Proactive professional with a strong ability to adapt to new challenges. Demonstrated problem-solving skills and a history of building effective relationships with clients and colleagues. Committed to driving team success and delivering measurable results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Solutions Specialist
Cellular Sales Of Knoxville
Richmond, VA
06.2024 - Current
- Maintained quality-focused performance benchmarks and schedules when directing project teams.
- Analyzed client financial and operational performance, evaluated business processes and recommended solutions to improve customer satisfaction and indemnity accuracy.
- Drove business development and relationship building to achieve business goals.
- Managed multiple concurrent projects while meeting deadlines.
- Coordinated and linked computer systems within organization to increase compatibility to share information.
- Streamlined customer onboarding processes to improve first impressions and long-term satisfaction.
- Managed a portfolio accounts, consistently meeting or exceeding retention and growth targets.
Exotic Pet Shop Assistant
Skoolz of Fish
Mechanicsville, VA
04.2024 - 09.2025
- Advised customers on appropriate pet food, supplies, toys, and other items for their pets.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Educated clients on proper animal care techniques and methods of training their pets.
- Advised customers on appropriate pets for their level of experience and equipment.
- Maintained records related to sales for store management.
HEAD CHEF
DOT'S BACK INN
01.2020 - 01.2022
- Develop specials
- Maintain high quality of food and service
- Work the line on busy shifts
- Responsible for monitoring and maintaining food preparation and minimizing waste
- Staff management in a fast paced environment; Interviewing, hiring, and training staff; evaluating and managing staff; staff scheduling
- Inventory management and ordering
- Following all health regulations
- Responsible for maintenance and cleanliness of facilities
OWNER
MEAN BIRD
01.2016 - 01.2019
- Company Overview: Food Truck, Catering, and Take Out Shop
- Head Chef: develop menus and specials; interviewing, hiring, and training staff; evaluating and managing staff in a fast paced environment; staff scheduling; inventory management, ordering, and minimizing waste; following all health regulations
- Food Truck: coordinate food truck and special events schedule; develop special event menus considering food cost, speed of service, clientele at various venues; run the kitchen for all food truck events while maintaining high speed of service, food quality and providing excellent customer service; all physical maintenance of truck; plan and monitor any prep
- Catering: Meet with clients to discuss menu and timeline of day, create custom menus based on clients' desires, seasonal ingredients, dietary preferences, allergies, and budget; oversee a variety of events including weddings and corporate events
- Event Planner: food truck coordination, wedding planning, staff management in a fast paced environment; exhibiting professionalism in vendor and client relationships, hospitality management
- Food Truck, Catering, and Take Out Shop
Education
Bachelor of Science - Political Science
Virginia Commonwealth University
Richmond, VA05-2024
Skills
- Customer relationship management
- Teamwork and collaboration
- Patience
- IWork Suite
- Microsoft Office Suite
- Google Workspace
- Squarespace
- Square POS
- Clover POS
- Office 365 administration
- Effective communication
- Time management
Certification
Serv Safe Certified
Timeline
Business Solutions Specialist
Cellular Sales Of Knoxville
06.2024 - Current
Exotic Pet Shop Assistant
Skoolz of Fish
04.2024 - 09.2025
HEAD CHEF
DOT'S BACK INN
01.2020 - 01.2022
OWNER
MEAN BIRD
01.2016 - 01.2019
Bachelor of Science - Political Science
Virginia Commonwealth University
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