Created business plan and identified target customers by interacting on phone and in person, handling basic inquiries and providing quotes.
Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
Met with clients to discuss assets, expenses and long-term and short-term investment goals to devise personalized financial plans.
Facilitated new client onboarding process and investment account setup.
Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
Sales Representative
Spectrum
Palm Coast, FL
08.2021 - 03.2022
Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Retained excellent client satisfaction ratings through outstanding service delivery.
General Manager
AT&T Communications
Palm Coast, FL
08.2012 - 08.2021
Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
Developed and maintained relationships with customers through account development.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
Performed statistical analyses to gather data for operational and forecast team needs.
Designed modern employee recognition program which boosted productivity and improved morale.
Implemented operational strategies and effectively built customer and employee loyalty.
Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.