Michael Morelli
Chicago,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Loader
UPS Freight
02.2023 - 06.2023
- Followed all safety and security protocols to minimize risk of injury.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Assisted in training new employees to increase team productivity and meet daily targets.
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
Customer Service Team Lead
AirBridge Cargo Airlines
06.2015 - 04.2022
- Answered an average of 120 emails and calls per day from customers
- Actioned and answered 95% of the emails within 2 minutes
- Created booking lists for daily flights and assisted the warehouse team with maximiz- ing space to assure flights were at at least 90% full
- Assisted sales teams by securing new shipments for flights
- Communicated with the handling agent post flight to correctly identify issues to reduce problems by 30%
- Trained new employees on our internal systems and daily process.
Entry Writer/Customer Service Agent
DHL Global Forwarding
01.2007 - 06.2015
- Cleared on average 20 shipments via US customs accurately to maintain 90% KPI
- Dispatched 25-30 shipments daily confirming they were delivered on time and to the correct customer locations
- Built a relationship with a new a trucking service that helped boost on-time deliveries by 25%
- Averaged between 60-70 emails and phone calls daily from internal and external customers.
Office Agent
Worldwide Flight Services
06.2005 - 12.2006
- Preparing an import/export flight for arrival/departure that day.Checkingaccuracyofthepaper- workandfreight
- Assisting customers via phone and email with questions about their import shipments
- Checked hazardous shipments for export flights to assure the freight is ready for carriage on the flight.
Education
High School Diploma -
James B. Conant High School
Skills
- Microsoft Office
- Logistics/Warehousing
- Microsoft Excel
- Communication Skills
- Customer Service
- Report Generation
- Interpersonal Communications
Timeline
Loader
UPS Freight
02.2023 - 06.2023
Customer Service Team Lead
AirBridge Cargo Airlines
06.2015 - 04.2022
Entry Writer/Customer Service Agent
DHL Global Forwarding
01.2007 - 06.2015
Office Agent
Worldwide Flight Services
06.2005 - 12.2006
High School Diploma -
James B. Conant High School