Michael Morgan
Phoenix,AZ
Summary
Proven to excel in fast-paced environments, I enhanced package handling efficiency at Fed Ex Ground by mastering heavy lifting and warehouse safety. My collaborative skills shone at Five Guys and SUBWAY®, where I improved customer satisfaction and team performance. My adeptness at sorting packages and fostering positive customer interactions underscores my ability to meet and exceed employer expectations.
Overview
3
3
years of professional experience
Work History
Package Handler
Fed Ex Ground
3002 E Old Tower Rd, Phoenix, AZ 85034
12.2019 - 01.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Followed verbal and written instructions to properly move and ship products.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Crew Member
Five Guys
16900 N Tatum Blvd Suite 100, Phoenix, AZ 85032
01.2018 - 04.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
Sandwich Artist
SUBWAY®Restaurants
3226 E Shea Blvd Suite C2, Phoenix, AZ 85028
04.2017 - 01.2018
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Prepared and presented food in compliance with health and safety guidelines.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Operated cash register and handled transactions accurately, ensuring smooth checkout process.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
High School Diploma -
Accelerated Learning Center
Phoenix, AZ05.2019
Skills
- Heavy Lifting
- Warehouse Safety
- Package unloading
- Packaging
- Loading and unloading
- Stacking Packages
- Truck loading and unloading
- Sorting Packages
- Label Reading
Timeline
Package Handler
Fed Ex Ground
12.2019 - 01.2020
Crew Member
Five Guys
01.2018 - 04.2019
Sandwich Artist
SUBWAY®Restaurants
04.2017 - 01.2018
High School Diploma -
Accelerated Learning Center