Michael Moser
Portsmouth,NH
Summary
Experienced sales professional with a proven track record in effectively managing high-performing sales teams and driving revenue growth. Recognized for strong emphasis on fostering team collaboration and achieving tangible results. Possess a reliable and adaptable approach to meet ever-changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development. Dedicated to ensuring success and fostering growth in highly competitive environments.
Overview
9
9
years of professional experience
Work History
Sales Manager
Portsmouth Ford Used Car Center
Portsmouth, NH
11.2022 - Current
- Evaluated competitor pricing strategies and adjusted dealership rates as needed to maintain a competitive edge in the market.
- Liaised with vehicle sales representatives to review sales versus objectives, needs, and growth opportunities, and to resolve customer complaints.
- Developed strong relationships with lending institutions to secure competitive financing options for customers.
- Provided guidance on trade-in evaluations, ensuring accurate appraisals that benefited both customers and the dealership's bottom line.
- Improved inventory management through regular analysis of sales trends, ensuring optimal vehicle selection for customers.
- Leveraged eLeads, CDK, DealerTrack, CUDL, AutoTrader, TrueCar, vAuto, KBB, and other resources to drive new and used car sales.
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
- Held one-on-one meetings with sales team members to identify selling hurdles, and offered insight into the best remedy.
Sales Consultant
Portsmouth Ford Used Car Center
Portsmouth, NH
11.2020 - 11.2022
- Sold pre-owned cars and trucks to meet aggressive monthly sales goals.
- Maintained current store, product, and promotional knowledge to drive consistent sales.
- Showcased vehicle features, and took customers on test drives in the local area.
- I met incoming customers at the door to guide them through the showroom and sales lot.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns, and resolving issues promptly.
- Facilitated smooth trade-in processes by appraising used cars accurately, and negotiating fair values.
Bartender
Logans Run Restaurant
Hampton, NH
09.2015 - 09.2020
- Resolved interpersonal conflicts by listening, finding common ground, and building relationships.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Collaborated with the Executive Chef to analyze and approve all food and beverage selections.
- Managed cash-handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Managed bar inventory, restocked supplies, and placed orders for spirits, beer, wines, and mixers.
Education
Associate of Arts - Business Administration
Southern New Hampshire University
Manchester, NHAssociate of Arts - Business Administration
Southern Maine Community College
South Portland, MESkills
- Industry Insights Monitoring
- Client Relations
- Proficient in Web Services
- Sales Lead Development
- Sales Performance Optimization
- Collaborative Relationship Management
- Effective Time Management
- Inventory Management
- Sales Training Development
- Sales Performance Management
- CRM Software Expertise
- In-Depth Product Knowledge
Timeline
Sales Manager
Portsmouth Ford Used Car Center
11.2022 - Current
Sales Consultant
Portsmouth Ford Used Car Center
11.2020 - 11.2022
Bartender
Logans Run Restaurant
09.2015 - 09.2020
Associate of Arts - Business Administration
Southern New Hampshire University
Associate of Arts - Business Administration
Southern Maine Community College
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