Michael Moses
Santa Fe
Summary
Results-oriented operational leader with extensive experience in managing multi-million dollar revenues and driving customer satisfaction through conflict resolution and team supervision. Excels in exceeding performance goals, optimizing processes, and fostering collaboration. Skilled in budget administration, staff training, and procedural monitoring to enhance efficiency and align objectives with operational needs.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Operating Partner
Amirian Company DBA Whataburger
Santa Fe
04.2024 - 07.2026
- Oversaw annual operations exceeding $6,000,000.
- Achieved above ninety percent NSF score; unit passed all NSF audits under leadership.
- Maintained OSAT (CSP) score above eighty-five percent to ensure customer satisfaction.
- Supervised and led team of 50 - 120 personnel, including seven managers and eleven leaders, to implement policies and protocols that improved operational efficiency.
- Trained staff on service protocols and operational procedures to elevate service standards.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Developed and implemented promotional strategies that increased business growth and strengthened market presence.
- Facilitated meetings with key stakeholders to discuss progress towards objectives.
- Executed opening and closing procedures to ensure daily operational readiness.
- Conducted health, safety, and sanitation evaluations to ensure compliance with industry regulations, resulting in zero compliance issues during audits.
Operating Partner
Whataburger
San Antonio
09.2022 - 04.2024
- Directed restaurant operations, generating annual revenue exceeding $5,000,000.
- Led diverse team of over 60 personnel, implementing policies and managing disciplinary actions to maintain operational standards.
- Sustained overall satisfaction (CSP) scores above 75% through effective leadership.
- Achieved consistent NSF scores above 90%, ensuring no audit failures occurred.
- Oversaw daily operations to ensure compliance with company standards.
- Oversaw customer service initiatives, reinforcing brand reputation and fostering customer loyalty.
- Developed training materials to enhance staff skills and ensure consistent service quality.
- Coordinated quality assurance audits to uphold food safety regulations.
- Facilitated weekly operational evaluations and risk assessments for continuous improvement.
- Developed promotional strategies that successfully drove business growth.
- Recruited and trained skilled staff to maintain optimal service levels.
- Sought out new vendors and negotiated favorable contracts to control costs.
- Developed and managed processes to ensure the efficient operation of the business.
Restaurant Manager
Whataburger Restaurants L&c
San Antonio
07.2019 - 09.2022
- Ensure that the store is appropriately staffed and effectively run 24 hours a day, 7 days a week.
- Provide superior customer service leadership.
- Trained employees, conducted performance evaluations, and identified gaps for solutions or counseling, including termination when necessary.
- Recruit, select and retain qualified employees according to federal and state labor laws and company policies; ensure store is properly staffed.
- Make recommendations regarding employee pay rate and advancement.
- Communicated performance and safety expectations regularly; coordinated meetings and events to promote adherence to safety and security policies.
- Evaluated operating statements to identify business trends, expense control opportunities, and potential shrink or errors.
- Ensure the financial integrity of the store through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures.
- Maintain a clean, well-organized store; facilitate a safe and secure working and dining environment.
- Maintain accurate inventory levels by controlling damage, waste, etc.
- Facilitate the efficient staging, stocking, and storage of products by following defined company work process.
Manager Quality/M&P/Process
AT&T Corporate - Digital Life
Farmers Branch
02.2014 - 08.2018
- Oversaw team operations to elevate customer service and improve satisfaction ratings.
- Streamlined processes to enhance workflow efficiency, reducing bottlenecks within the team.
- Ensured compliance with all established quality and process standards across departments.
- Analyzed and documented process improvement methods alongside quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Facilitated cross-departmental collaboration for project alignment and execution.
- Coordinated project timelines and deliverables across multiple teams.
- Led team meetings to discuss goals, challenges, and solutions effectively.
- Analyzed data trends to inform decision-making and strategy adjustments.
- Developed digital strategies to improve user engagement and retention.
- Created pivot table reports in Excel that provided actionable insights for reporting.
- Reviewed departmental operations quarterly to evaluate quality metrics.
- Directed all practices and procedures within the department for optimal performance.
Assistant Store Manager and Technology Operations
Mcdonald’s
Dallas
01.2010 - 09.2013
- Facilitated store sales and financial objectives by identifying and addressing barriers to success.
- Managed metrics and reporting for sales, inventory, cost, and transaction summaries to inform strategic decisions.
- Developed and executed business plans to drive profitable food and beverage sales.
- Executed installation and programming of new POS systems and communication networks to streamline operations.
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Vendor Management Specialist
Synectics Group DBA AT&T Connect-Tech Dispatch Center
Dallas
02.2010 - 11.2010
- Onboarded new vendors by establishing contracts and fostering collaborative connections.
- Maintained and updated vendor work logs to align with schedule commitments and enhance accountability.
- Prepare and update vendor work logs with schedule commitments.
- Verify work orders with local supervisors; accept; rearrange and update.
- Oversaw daily operations of Dispatch / Digital Handyman Center to ensure seamless service delivery.
Vendor Management Specialist
Synectics Group/DBA AT&T
Dallas
- Updated and closed vendor support tickets to resolve system issues. for vendors when systems are not functioning properly.
- Managed day-to-day Dispatch / Digital Handyman Center operations to ensure smooth workflow.
- Coordinated beta testing on new devices, scheduling meetings with VPs and Directors for feedback.
- Reporting by creating pivot table reports in excel to present on calls to Directors.
- Reviewed and updated work orders in collaboration with local supervisors.
Education
ASM, BSM, OPT2 -
McDonald's
Dallas, TX09-2013
Certified Medical Assistant -
Kaplan University
Fort Worth, TX09-2006
Some College (No Degree) - Business, Human Resources
University of Phoenix
Dallas, TXSkills
- Operational oversight
- Financial analysis and budgeting
- Financial control
- Cost control
- Inventory management
- Inventory control
- Process optimization
- Efficiency optimization
- Operational excellence
- Project coordination
- Data analysis
- Vendor management
- Staff onboarding
- Team alignment
- Team collaboration
- Customer service
- Customer service excellence
- Marketing
- Brand development
- Microsoft Office Suite
- SharePoint expertise
- Performance coaching
- Business operations
Certification
- Notary Public, New Mexico, Current
- Servesafe Instructor/Proctor, Current
Timeline
Operating Partner
Amirian Company DBA Whataburger
04.2024 - 07.2026
Operating Partner
Whataburger
09.2022 - 04.2024
Restaurant Manager
Whataburger Restaurants L&c
07.2019 - 09.2022
Manager Quality/M&P/Process
AT&T Corporate - Digital Life
02.2014 - 08.2018
Vendor Management Specialist
Synectics Group DBA AT&T Connect-Tech Dispatch Center
02.2010 - 11.2010
Assistant Store Manager and Technology Operations
Mcdonald’s
01.2010 - 09.2013
Vendor Management Specialist
Synectics Group/DBA AT&T
ASM, BSM, OPT2 -
McDonald's
Certified Medical Assistant -
Kaplan University
Some College (No Degree) - Business, Human Resources
University of Phoenix