Michael Mullen
Modesto,CA
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Competent Telecommunications Technician bringing 23 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Splicing Technician
AT&T
05.2000 - 06.2023
- Enhanced network performance by diagnosing and repairing fiber optic cables.
- Reduced service downtime by promptly responding to emergency repair requests.
- Maintained updated records of splicing activities for accurate documentation and future reference.
- Ensured customer satisfaction through effective communication and timely resolution of issues.
- Collaborated with team members to complete complex projects within tight deadlines.
- Optimized splicing efficiency with the use of advanced tools and equipment, ensuring high-quality connections.
- Increased workplace safety by adhering to industry regulations and best practices during all splicing tasks.
- Provided technical support to field technicians, assisting in troubleshooting and resolving connectivity problems.
- Improved network reliability by conducting regular maintenance checks on fiber optic infrastructure.
Merchandiser
Bottomley Distributers
06.1999 - 05.2000
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
Education
GED -
Independence High School
San Jose, CA06.1998
Skills
- Technical Communication
- Documentation and Reporting
- Equipment Calibration
- Connector Installation
- Cable Management
- Fusion Splicing Techniques
- Quality Control Inspection
- Blueprint Reading
- Attention to Detail
Languages
sign language
Limited Working
Timeline
Splicing Technician
AT&T
05.2000 - 06.2023
Merchandiser
Bottomley Distributers
06.1999 - 05.2000
GED -
Independence High School
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