Michael Murphey
Murfreesboro,TN
Summary
Dynamic Senior Dining Manager with BJ’s Restaurant, recognized for enhancing guest relations and optimizing restaurant operations. Expert in food safety compliance and employee scheduling, I successfully improved customer satisfaction through innovative event planning and effective team leadership, resulting in a notable increase in patronage and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Dining Manager
BJ’s Restaurant
Murfreesboro, TN
06.2015 - 02.2026
- Oversaw daily restaurant operations to ensure exceptional guest experiences.
- Trained and managed staff to uphold service standards and operational efficiency.
- Implemented inventory management systems to optimize supply chain processes.
- Developed and executed staff scheduling to meet peak service demand.
- Monitored compliance with health and safety regulations across dining areas.
- Collaborated with culinary team to enhance menu offerings and presentation.
- Analyzed customer feedback to identify areas for service improvement.
- Coordinated special events, ensuring seamless execution and guest satisfaction.
- Facilitated smooth front-of-house operations by coordinating with kitchen staff to ensure timely food preparation and delivery to guests.
- Established strong relationships with local community members which resulted in increased patronage from nearby businesses.
- Streamlined operations for increased efficiency by implementing new scheduling procedures and staff training protocols.
- Improved customer satisfaction by consistently providing high-quality dining experiences and attentive service.
- Addressed customer complaints promptly with empathy while taking corrective actions when necessary to ensure overall satisfaction levels remain high.
- Ensured compliance with local health codes, alcohol regulations, and other relevant laws by staying current on industry standards and maintaining proper documentation.
- Designed overall floorplans and coordinated modifications for events and special reservations.
Education
High School Diploma -
Riverdale High School
MurfreesboroSkills
- Sanitation standards
- Food presentation
- Food safety compliance
- Guest relations
- Employee scheduling
- Labor cost control
- Restaurant operations
- Performance evaluations
- Reservation management
- Table management
- Customer service
- Food safety
- Leadership trained
- Inventory control
- Work scheduling
- Event planning
- Marketing
- Bartending expertise
- Catering
- Problem-solving
- Teamwork and collaboration
- Multitasking
Certification
Food safety and Tennessee ABC certified
Timeline
Senior Dining Manager
BJ’s Restaurant
06.2015 - 02.2026
High School Diploma -
Riverdale High School