Michael Navarro

• Organized group outings for clients in order to promote healthy social interactions within the community.
• Facilitated leisure activities that allowed individuals an opportunity for self-expression while learning life skills.
• Promoted self-advocacy among clients by encouraging them to voice their opinions and make decisions for themselves.
• Provided direct service to individuals with disabilities in a residential setting, demonstrating strong communication and interpersonal skills.
• Created a safe environment by adhering to safety protocols while providing personal care services to clients.
• Maintained accurate records of client progress through written reports and data entry into electronic medical records system.
• Utilized creative approaches such as art therapy in order to encourage positive behaviors among clients.
• Administered medications to patients based upon physician or nurse guidelines.

• Collected room deposits, fees, and payments.
• Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
• Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
• Resolved guest issues promptly, resulting in positive feedback and return visits.
• Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.

Front desk receptionist/Treatment coordinator

•Explaining out of pocket costs

•Explain treatments to clients

•Made appointments as well as recall appointments.