Michael N. Clausell
Starbucks
Las Vegas,Nevada
5
years of professional experience
Versatile problem-solver skilled in adapting to diverse situations. Committed to delivering exceptional customer service while ensuring a welcoming atmosphere. Efficient in managing workflow and completing tasks promptly, with a strong focus on detail and effective team communication to enhance overall productivity.
Work History
Barista
2 Years 11 Months- Prepared high-quality beverages following standardized recipes and procedures.
- Trained new baristas on beverage preparation and customer service protocols.
- Ensured cleanliness and organization of workstations to maintain operational efficiency.
- Monitored inventory levels, placing orders to maintain stock availability.
- Delivered exceptional customer service, fostering a welcoming environment for patrons.
- anticipated guest needs to give the best service and make their stay smooth and welcoming.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Pleasantly interacted with customers during hectic periods to promote fun, positive a fun, a positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled the line and crowd with quick, efficient service.
Barista
3 Years 10 Months- Provided assistance to customers with product inquiries.
- Prepared beverages accurately and efficiently during busy hours.
- Assist customers
- Ensured a hygienic and safe environment for team members and guests.
- Managed responsibilities efficiently during peak service times.
Sales Associate
1 Year 4 Months- Upsale to clients
- Executed upselling strategies to enhance sales
- Highlighted product features to create a compelling narrative for clients
- Cultivated strong relationships with clients to encourage repeat business
Lifeguard
1 Year 7 Months- Implemented guidelines and policies to uphold safety procedures.
- Able to administer CPR if needed
- Monitored pool areas for safety and compliance with health regulations.
- Responded promptly to emergencies, executing rescue techniques and administering first aid.
- Conducted regular safety drills, ensuring team readiness and adherence to protocols.
Education
High School Diploma
- Health CPR Class
- Degree
Skills
Interpersonal skills
efficient
Attention to detail
Teamwork
Leadership
Beverage preparation
Mentorship
Critical thinking
Training New Staff
Customer Engagement
Quick critical Thinking
AWARDS
Academic Award, Choir award, Leadership award
Timeline
Barista
Fontainebleau Las Vegas
09.2023 - CurrentRead More
Barista
Starbucks
10.2022 - CurrentRead More
Sales Associate
Armani Exchange
06.2022 - 10.2023Read More
Lifeguard
MGM Resorts
03.2021 - 10.2022Read More
Liberty High School
High School Diploma
Read More