Michael Neave
Orange Park,FL
Summary
Results-driven Customer Service Professional experienced in customer relationship management and problem resolution. Delivered effective solutions through strong interpersonal skills and collaboration in team settings. Committed to enhancing customer satisfaction and driving positive outcomes.
Overview
21
21
years of professional experience
Work History
Treasury Analyst
Wells Fargo
Jacksonville, Florida
01.2016 - Current
- Managed bank relationships to optimize services and negotiate favorable terms.
- Managed relationships with external banking partners to ensure compliance with applicable laws and regulations.
- Assisted in implementing treasury software solutions for improved data management.
- Recommended changes in policies or procedures to improve operational efficiencies within the department.
Senior Client Service Manager
Wells Fargo
Jacksonville, Florida
01.2010 - 01.2016
- Oversaw daily operations within customer service department, ensuring alignment with service standards.
- Trained and developed team members in customer service best practices to enhance service delivery.
- Led team meetings to strategize on addressing customer challenges and driving performance improvements.
- Collaborated with various departments to effectively address customer needs.
Client Service Representative
Wells Fargo
Jacksonville, Florida
01.2006 - 01.2010
- Resolved customer complaints with effective communication and problem-solving skills.
- Educated customers on financial products and services available.
- Assisted clients with account inquiries and transaction requests.
Education
Associate of Science - Computer And Information Sciences
Florida State College
Jacksonville, FL05-2003
Associate of Arts - General Studies
Florida State College
Jacksonville, FL05-2002
Skills
- Strategic planning
- Problem solving
- Team leadership
- Effective communication
- Conflict resolution
- Sales and customer service
Timeline
Treasury Analyst
Wells Fargo
01.2016 - Current
Senior Client Service Manager
Wells Fargo
01.2010 - 01.2016
Client Service Representative
Wells Fargo
01.2006 - 01.2010
Associate of Science - Computer And Information Sciences
Florida State College
Associate of Arts - General Studies
Florida State College