Michael Needham
CUMBERLAND FURNACE,TN
Summary
Driven by a robust military background with the United States Army Active Duty, Excels in teamwork, leadership, and problem-solving. Leveraging skills in time management and clear communication, Uses enhanced training effectiveness and customer satisfaction at Domino's Pizza. The approach combines discipline with customer engagement, achieving significant improvements in training and service delivery. Trustworthy Army Sergeant and Team Chief with background participating in and supporting real world combat missions. Disciplined in following orders and working with others to complete tasks. Poised and calm in stressful, high-pressure situations.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Air and Missile Defense Crewmember
United States Army Active Duty
03.2018 - Current
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Ensured consistent application of military standards across all training activities, promoting discipline and professionalism among trainees.
- Enhanced training effectiveness by developing and implementing comprehensive lesson plans tailored to individual unit needs.
- Assisted in the development of new training initiatives by researching current trends and gathering input from key stakeholders.
- Developed strong relationships with external partners, facilitating the sharing of resources and expertise for mutual benefit in training initiatives.
- Reduced training time while maintaining high-quality instruction by leveraging technology in the classroom.
- Contributed to overall unit readiness through diligent execution of individual soldier evaluations during both formal testing periods and everyday interactions.
- Led physical fitness 200 sessions that improved overall troop conditioning levels while also reinforcing teamwork principles within the squad dynamic.
- Collaborated with fellow NCOs to design, develop, and deliver 26 effective training programs for diverse audiences.
- Incorporated realistic training scenarios into exercises, preparing troops for real-world missions and challenges.
- Maintained up-to-date knowledge on training best practices, incorporating new techniques into existing programs as needed.
- Served as a mentor to 48 junior NCOs looking to advance their careers through professional development opportunities within the military''s educational system.
- Established a positive learning environment by fostering open communication and encouraging collaboration among trainees.
- Identified training needs and planned classes accordingly.
Pizza Maker
Domino's Pizza
06.2016 - 06.2018
- Topped over 50,000 pizzas and orders with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained pizza-making and kitchen equipment to keep items in good working condition and kitchen operating smoothly.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Enhanced customer satisfaction from 50% to 79% by consistently preparing high-quality pizzas according to company standards and customer preferences.
- Reduced customer waiting time by 30% by batch cooking popular items during rush times.
91E Allied Trade Specialist
US Army Reserve
11.2017 - 03.2018
- Spent 4 months learning how to weld through the unit
- Welded in flat, horizontal, vertical, and overhead positions.
- Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
- Operated and maintained armored vehicles.
- Secured and protected military property, assets, and personnel.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Coordinated patrol operations to maintain safe urban and rural environments.
Education
Career Diploma - Carpentry
Ashworth College
Norcross, GA08.2023
High School Diploma -
Burlington High School
Burlington, WI06.2018
Skills
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Cleaning
- Customer Engagement
- Taking Orders
- Self-discipline
- Interactive communication skills
- Flexible Schedule
- Integrity and Honesty
- Safety awareness
- Initiative and Self-Motivation
- Verbal and written communication
- Leadership Qualities
Certification
Career Diploma in Carpentry
Handyman Skill
Over the last decade, I have been doing small to big projects. These projects have been building playhouses, garages, remodeling homes, etc. I have done carpentry work, roofing, dry walling, plumbing, landscaping, tile laying, cement work, and electrical work as well. I have been working on getting into some classes to become certified in all of these skills. I know a bit of everything and always willing to learn new parts of each trade as if I did not know anything.
Timeline
Air and Missile Defense Crewmember
United States Army Active Duty
03.2018 - Current
91E Allied Trade Specialist
US Army Reserve
11.2017 - 03.2018
Pizza Maker
Domino's Pizza
06.2016 - 06.2018
Career Diploma - Carpentry
Ashworth College
High School Diploma -
Burlington High School
Career Diploma in Carpentry
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