Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jasmine Kosmalski

Freeland

Summary

Professional with strong background in hospitality management. Skilled in team leadership, customer service, and operational efficiency. Adaptable to changing needs and consistently delivers results. Known for fostering cooperative team environments and driving performance improvements. Looking for a position in a medical or professional role to increase my professional experience before achieving my Sonography degree.

Overview

11
11
years of professional experience

Work History

Server Assistant Manager

2nd St Pub
01.2023 - Current
  • Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
  • Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
  • Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
  • Collaborated with other managers to develop and implement special promotions, boosting restaurant sales.
  • Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.

Server

Sullivans
01.2018 - 01.2023
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Server

Levi's
01.2015 - 01.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Associate of Science - Sonography

Delta College
Bay City, MI
01-2027

Bachelor of Science - Criminal Justice

Saginaw Valley State University
Bay City, MI
03-2023

Skills

  • Staff training and development
  • Sanitation standards
  • Food safety compliance
  • Task delegation
  • Promotions and marketing
  • Menu design
  • Verbal and written communication
  • Guest service

Accomplishments

  • Collaborated with team of 12 in the development of Menu Design.
  • Supervised team of 15 staff members.
  • Achieved streamline ordering process by introducing POS system.

Timeline

Server Assistant Manager

2nd St Pub
01.2023 - Current

Server

Sullivans
01.2018 - 01.2023

Server

Levi's
01.2015 - 01.2018

Associate of Science - Sonography

Delta College

Bachelor of Science - Criminal Justice

Saginaw Valley State University

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