Michael Nester
Saint Louis,MO
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
28
28
years of professional experience
Work History
Project Manager/Quotations Specialist
St. Louis Lighting Group
01.2019 - Current
- Managed project estimates, ensuring timely and accurate submissions to clients
- Collected pricing from manufacturers to provide competitive and accurate project quotes
- Responded to client inquiries about project details via email and phone, ensuring clear communication and satisfaction
- Estimated project requirements for fixtures, ensuring all specifications were met with precision
- Double-checked colleagues' work on projects, ensuring accuracy and adherence to project requirements
- Reworked projects when addendums occurred, maintaining alignment with client needs and expectations
- Collaborated with sales teams for special client requests, delivering tailored solutions
- Reviewed return submittals for necessary changes and adjustments, ensuring project accuracy
- Ensured all projects were completed by bid dates, meeting deadlines consistently.
Inside Sales Account Manager
Air Specialists Worldwide
04.2018 - 01.2019
- Build relationships with my assigned customers
- Provide excellent customer service by knowing my customers needs
- Deliver customer quotes by ensuring proper margins and discounts are upheld
- Maintain relationships with vendors to ensure product knowledge and best pricing.
Sr Sales & Customer Relations Specialist, Customer Service Associate
WW Grainger
12.2006 - 04.2018
- Managed large-scale customer accounts, including General Mills, Anheuser Busch, and Bass Pro, overseeing ordering, quoting, and problem resolution for both account managers and customers
- Served as an informal team leader, introducing new programs and work types to enhance team efficiency and performance.
Warehouse Employee
WW Grainger
05.2006 - 12.2006
- Implemented and maintained new warehouse standards, contributing to a more streamlined and efficient operation
- Achieved a 97.8% accuracy rate in shipping and will call operations, demonstrating a commitment to precision and customer satisfaction.
Distribution Manager
Johnny Mac’s Sporting Goods
01.2002 - 01.2006
- Managed a team that achieved a 98.4% product accuracy rate, ensuring high levels of customer satisfaction and operational efficiency
- Delegated tasks effectively to a direct team of 6 and a warehouse crew of 20, coordinating with branch locations to ensure timely and accurate shipments.
Customer Service Manager
Johnny Mac’s Sporting Goods
01.1997 - 01.2002
- Led a team to support account managers and employees, delivering a first-class customer experience
- Coached team members on new processes, customer interactions, and vendor relationships, ensuring seamless transitions and continuous improvement
- Reviewed employee schedules, conducted annual reviews, and administered merit raises, fostering a motivated and high-performing team.
Education
Saint Louis Community College
Missouri State University
Skills
- Project Management & Estimation
- Client Relationship Management
- Team Leadership & Mentorship
- Strategic Planning & Execution
- Vendor Relationship Management
- Process Improvement & Optimization
- Proficient in SAP, Word, Excel, Outlook, and CRM Systems
- Excellent Communication & Problem-Solving Skills
Introduction
Results-driven project management professional with extensive experience in project estimation, client-facing communication, and relationship management. Proven track record of delivering high-impact results in fast-paced environments. Seeking a project management role in a dynamic, results-oriented company where strong organizational and leadership skills can drive success.
Timeline
Project Manager/Quotations Specialist
St. Louis Lighting Group
01.2019 - Current
Inside Sales Account Manager
Air Specialists Worldwide
04.2018 - 01.2019
Sr Sales & Customer Relations Specialist, Customer Service Associate
WW Grainger
12.2006 - 04.2018
Warehouse Employee
WW Grainger
05.2006 - 12.2006
Distribution Manager
Johnny Mac’s Sporting Goods
01.2002 - 01.2006
Customer Service Manager
Johnny Mac’s Sporting Goods
01.1997 - 01.2002
Saint Louis Community College
Missouri State University