Michael Nguyen
Mesa,AZ
Summary
Motivated customer service representative dedicated to improving service satisfaction and driving company success. Skilled communicator with in-depth knowledge of corporate offerings and solutions. Experienced professional with a proven track record of success in the industry. Strong ability to balance team performance, meet customer service targets, and achieve business objectives. Committed to collaborating closely with employees to enhance productivity and streamline procedures. Decisive leader with excellent planning and organizational skills.
Overview
7
7
years of professional experience
Work History
Front of House Employee
Chick-Fil-A
Mechanicsville, VA
08.2023 - 06.2024
- Created a welcoming atmosphere for guests by consistently providing excellent customer service.
- Applied upselling methods to boost revenue.
- Memorized menu and provided insightful suggestions, anticipated guests' preferences and accurately assessed engagement in conversation.
Instructor/Faculty Teacher
Hanover High School
Hanover
07.2022 - 06.2023
- Implemented strategies and allocated resources effectively to encourage students' active involvement in the learning process.
- Contributed ideas at faculty meetings regarding curriculum design or other initiatives.
- Fostered positive student-teacher relationships to ensure a secure and conducive learning space.
Manager
Martin's Seafood
Hampton, VA
08.2017 - 08.2020
- Fostered a culture of teamwork and cooperation to create a positive work atmosphere.
- Consistently upheld high standards of cleanliness and tidiness in the dining room.
- Assisted with training new staff members on proper customer service techniques.
Education
Bachelor of Music - Instrumental Performance
Virginia Commonwealth University (VCU)
Richmond, VA05-2023
Skills
- Professional Appearance
- Strong Work Ethic
- Money Handling
- Complaint Handling
- Point of sale systems
- Team Collaboration
Leadership
- Study Abroad Program, Cartagena, Dr. Ross Walter, Professor, Trumpet, 04/2023, Educator, Performer
- Birch Creek Music Center, Door County, WI, Jeff Campbell, Director, Trumpet, 07/2022 & 2023, Fellowship, Teaching Assistant, Faculty
- Brass Institutes of America, Fredericksburg, VA, Buddy Deshler, Dakota Corbliss, Sam Ambrose, Directors, Trumpet, 07/2022 & 2023, Fellowship, Faculty
References
References available upon request.
Timeline
Front of House Employee
Chick-Fil-A
08.2023 - 06.2024
Instructor/Faculty Teacher
Hanover High School
07.2022 - 06.2023
Manager
Martin's Seafood
08.2017 - 08.2020
Bachelor of Music - Instrumental Performance
Virginia Commonwealth University (VCU)