Michael Nguyen
League City
Summary
Engaging Quality Control Analyst with excellent collaboration and troubleshooting skills. Highly effective inw working with clients, peers and professionals. Experienced in inspections and mentoring others.
Overview
12
12
years of professional experience
Work History
Technician
Preferred Climate Solutions
Houston
06.2024 - Current
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Performed routine maintenance on vehicles including oil changes and tire rotations.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Utilized hand tools to properly splice cables.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Managed quality control and maintained high level of customer satisfaction.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Installed new components or replaced defective parts to restore functionality.
- Conducted preventive maintenance procedures according to established schedules.
Hot Shot Driver / Warehouse
Coastal Resource Group
Dickinson
02.2022 - 06.2024
- Acquired general knowledge of diesel engine maintenance and trailer servicing.
- Knowledgeable of securing flatbed loads with straps and chains.
- Accurately pick up orders and pulling packing list orders for deliveries in a timely manner.
- Customer service oriented to build relationships with customers and vendors.
- Worked well with dispatchers to communicate route and schedule changes.
- Provided excellent customer service by responding promptly to inquiries and requests for assistance.
Overnight Shift Team Lead
Lowe’s
League City
04.2019 - 12.2021
- Communicating and coordinating with overnight team to unload trucks each night to store floor.
- Stocking products on shelves in a timely manner.
- Assumed personal responsibility for implementation of new methods to improve quality of products and services proactively.
- Utilized POS systems efficiently for order processing and inventory management.
- Assigned work duties based on individual strengths and weaknesses of each employee.
Cashier
Kwik Stop Store
La Marque
06.2013 - 04.2014
- Stocked goods in store with appropriate placements to increase sales.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Welcomed customers, offering assistance to help find store items.
Education
Bachelor of Science - Supply Chain and Logistics Technology
University of Houston
Houston, TX12-2028
High School Diploma -
Clear Springs High School
League City, TX05-2013
Skills
- Inventory management
- Equipment maintenance
- Customer service
- Quality control
- Safety compliance
- Problem solving
- Team collaboration
- Time management
- Building maintenance
- Component repairs
- Basic coding
Timeline
Technician
Preferred Climate Solutions
06.2024 - Current
Hot Shot Driver / Warehouse
Coastal Resource Group
02.2022 - 06.2024
Overnight Shift Team Lead
Lowe’s
04.2019 - 12.2021
Cashier
Kwik Stop Store
06.2013 - 04.2014
Bachelor of Science - Supply Chain and Logistics Technology
University of Houston
High School Diploma -
Clear Springs High School