Denise Nicholson
N. Dinwiddie ,Virginia
Summary
Licensed Nurse with over 20 years healthcare and sales experience in various settings with a concentration on home health and hospice.
Enthusiastic, self-motivated nurse with excellent interpersonal skills able to multi-task and undergo complex planning. Extensive experience demonstrating medical procedure competency in various settings.
Focused Sales Representative known for turning problematic accounts into long term customers. Detailed oriented, quick-paced and a true team player. Seeking the opportunity to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills with the opportunity for growth.
Overview
23
23
years of professional experience
Work History
Clinical Liaison
Marquis Healthcare Consulting/ Canterbury Rehab
11.2022 - Current
- Evaluate patient satisfaction and made suggestions for changes or improvements.
- Responds to and investigated complaints and concerns of patients.
- Verify insurance coverage for patients and worked with clinic to schedule doctor visits and therapy sessions.
- Collect data about patient care problems and prepared reports.
- Follow document protocols to safeguard confidentiality of patient records.
- Facilitate communication between patients and various departments and staff.
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Offer simple, clear explanations to help clients and families understand hospital policies and procedures.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Drive new business development through qualifying leads, building relationships and executing strategic sales.
- Strengthen customer relationships with proactive and collaborative approach to managing needs.
- Review accounts monthly to monitor and track customer satisfaction and complaints.
- Complete bedside assessments of hospitalized patients
- Present facility information and clinical capabilities to patient and families via information sessions
LPN -PRN Float
Bon Secours Community Hospice House
01.2020 - Current
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Administered controlled narcotics, inserted IVs and performed catheterizations.
- Performed routine evaluations of each patient's status, needs and preferences.
- Managed patient care through closely monitoring respiration, blood pressure and blood glucose levels.
- Educate patient and families on diagnosis, prognosis and end of life care
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
Care Transitions Coordinator
Amedisys Inc.
08.2018 - 11.2023
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
- Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions, and follow-up care.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout the process.
- Communicated with patients, ensuring that medical information was kept private.
- Providing care within guidelines per policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability as well as determining home health eligibility, homebound status under the Medicare Home health benefit
- Established new accounts through cold calling and personal visits to potential customers.
- Built strong client rapport to establish diversified network of connections.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
- Built dormant account relationships to establish referral relationships
PRN Corrections Nurse
Corizon
10.2017 - 02.2020
- Performed pregnancy tests and sent specimens for laboratory testing.
- Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's and Paget's disease.
- Effective counseling in health maintenance and disease management.
- Responded to Code Red pages and followed through on disposition of patients.
- Responded to calls in both routine and emergency situations.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises.
- Partnered with team of registered nurses to achieve overall well-being of all patients.
- Primary care, assessment and evaluation of neonatal and pediatric patients.
PRN Nurse Case Manager
Humana Inc.
10.2012 - 01.2020
- Primary care, assessment and evaluation of neonatal and pediatric patients.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Effective counseling in health maintenance and disease management.
- Instructed patients and family members on proper discharge care.
- Engaged patients with games, crafts, cooking, music, reading and other activities.
- Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
Hospice consultant
Hospice of Virginia
09.2016 - 08.2018
- Established relationships with referral sources by assisting with discharge planning.
- Serviced existing accounts on a regular basis to maximize revenue.
- Established new customer accounts through perseverance, dedicated cold calling and exceptional service.
- Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
- Immediately addressed problems with customer accounts to promote quick resolution.
- Developed new business by networking with valuable customers.
Account Executive
Medical Services of America Inc.
05.2014 - 09.2016
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Contacted customers as soon as issues arose to immediately find resolutions before problems escalated.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Asked appropriate open-ended questions to discover prospects' needs and requirements.
- Monitored service after the sale and implemented quick and effective problem resolutions.
Referral Coordinator
Hospice of Virginia
12.2012 - 05.2014
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout the process.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed electronic records database and handled all file requests.
- Verified and created claim Numbers by communicating with various insurance companies.
LPN/Sales/Referral Coordinator
Crater Community Hospice
11.2005 - 02.2014
- Self-directed with astute judgment skills. High level of personal accountability.
- Pharmacological and non-pharmacological management and treatment of various disorders and diseases.
- Extensive experience working in homes with disabled children and adults.
- Managed caseload of 20 clients, providing education, treatments, IV therapy, venipuncture and wound care.
- Offered a listening ear to both patients and their loved ones to ensure that their emotional and mental, as well as physical needs were met.
- Authorized drug refills and provided detailed prescription information to pharmacies.
LPN-PRN
Dunlop House
05.2010 - 05.2013
- Performed vitals/glucose testing and assisted in administering injections and urinalysis.
- Assisted patients with daily functions.
- Managed employees caring for residents.
- Monitored fluid intake and output levels.
- Partnered with team of registered nurses to achieve overall well-being of all patients.
- Delegated staff nurse duties.
- Administered medication and performed treatments as ordered
LPN
Gentiva Health Services Inc.
12.2010 - 11.2012
- Instructed patients and family members on proper discharge care.
- Established and maintained successful relationships with patients, their families and physicians by utilizing exemplary communication and active listening skills.
- Taught family members and caregivers various ways to manage patients' pain, how to check for vital signs and the proper methods for dressing changes.
- Assessed patients and documented their medical histories.
- Pharmacological and non-pharmacological management and treatment of various disorders and diseases.
LPN
Southside Community Hospital
10.2003 - 11.2005
- Partnered with team of registered nurses to achieve overall well-being of all patients.
- Checked and recorded vital signs of patients and reported changes in patients' behavior or conditions.
- Created and maintained computerized record management systems to record and process data and generate reports.
- Assisted patients with bathing, dressing, hygiene and grooming.
- Scheduled patient admissions and discharges.
- Instructed patients and family members on proper discharge care.
- Managed team of medical support personnel.
- Collected blood, tissue and other laboratory specimens and prepared them for lab testing.
CNA/ Med Tech
Piedmont Regional Jail
01.2001 - 08.2003
- Administered medications and performed basic and advanced patient assessments.
- Purchased new supplies and maintained optimal laboratory inventory levels.
- Prepared specimens for testing procedures.
- Copied, logged and scanned supporting documentation.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Education
License - Real Estate
Mosely Flint Real Estate
Richmond Virginia 05.2021
Nursing
Southside School of Practical Nursing
Farmville, VA2002
Skills
- Market monitoring
- Notary
- Insurance Producer
- Realtor
- Data analysis
- Team liaison
- Data management
- Public speaking
- Data entry
- Extremely organized
- Powerful negotiator
- Self-motivated
- High level of autonomy
- Information collection
- CPR certification
Accomplishments
Implemented multiple programs and advertisements campaigns within the companies I've been employed
Premiered in a Community Hospice first commercial, Awarded a Community Service Excellence Award
Premiered in a Community Hospice first commercial, Awarded a Community Service Excellence Award
Timeline
Clinical Liaison
Marquis Healthcare Consulting/ Canterbury Rehab
11.2022 - Current
LPN -PRN Float
Bon Secours Community Hospice House
01.2020 - Current
Care Transitions Coordinator
Amedisys Inc.
08.2018 - 11.2023
PRN Corrections Nurse
Corizon
10.2017 - 02.2020
Hospice consultant
Hospice of Virginia
09.2016 - 08.2018
Account Executive
Medical Services of America Inc.
05.2014 - 09.2016
Referral Coordinator
Hospice of Virginia
12.2012 - 05.2014
PRN Nurse Case Manager
Humana Inc.
10.2012 - 01.2020
LPN
Gentiva Health Services Inc.
12.2010 - 11.2012
LPN-PRN
Dunlop House
05.2010 - 05.2013
LPN/Sales/Referral Coordinator
Crater Community Hospice
11.2005 - 02.2014
LPN
Southside Community Hospital
10.2003 - 11.2005
CNA/ Med Tech
Piedmont Regional Jail
01.2001 - 08.2003
License - Real Estate
Mosely Flint Real Estate
Nursing
Southside School of Practical Nursing
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