Michael Nicholson
Capitol Heights,MD
Overview
34
34
years of professional experience
Work History
Independent Contractor
Uber
2016.11 - Current
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Assessed vehicle after each shift for damage and kept it properly cleaned and maintained.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
Independent Contractor
Lyft
2016.11 - Current
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Assessed vehicle after each shift for damage and kept it properly cleaned and maintained.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Delivered goods and products to customer on time and in excellent condition.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Utility Worker
Transdev
2017.11 - 2019.11
- Cleaned and detailed equipment, vehicles and facilities.
- Collected and disposed of trash and debris.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Managed available parts, tools and materials inventory to maintain ability to respond promptly to issues.
- Kept work area clean, neat and well-stocked to maximize productivity.
Personnel Security Specialist
Federal Bureau Of Investigation
1991.10 - 2019.01
- Prepared and submitted reports outlining findings.
- Assembled and maintained applicant files.
- Consistently met deadlines and requirements for all production work orders.
Customer Service Representative
Uhaul
2017.04 - 2017.10
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Responded to customer requests for products, services and company information.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
Education
Associate of Arts - General Studies
Prince George's Community College
Upper Marlboro, MD1997
Psychology
University of Maryland - University College
Hyattsville, MDTimeline
Utility Worker
Transdev
2017.11 - 2019.11
Customer Service Representative
Uhaul
2017.04 - 2017.10
Independent Contractor
Uber
2016.11 - Current
Independent Contractor
Lyft
2016.11 - Current
Personnel Security Specialist
Federal Bureau Of Investigation
1991.10 - 2019.01
Associate of Arts - General Studies
Prince George's Community College
Psychology
University of Maryland - University College