MICHAEL NICHOLSON
West Sacramento,CA
Summary
Professional with strong background in customer interactions and service solutions. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Armed Security Supervisor
Opcon security
Sacramento, CA
07.2021 - Current
- I oversee productivity of guards during graveyard shifts at multiple locations. Conduct site checks. Operate radios, site phones and surveillance cameras. Perform foot and vehicle patrols. Interact with client’s employees and co-workers.
Armed security specialist
Security Services Group (S.S.G)
Sacramento, CA
12.2020 - 07.2021
- Conducted “fire watch” of facilities. Operated radios, surveillance cameras and site phones, using “Silver trac” app. Interacted with client’s employees, co-workers and guests. Observed and reported unusual activity to management and police when necessary. Controlled access points.
Lead Armed Guard
National Cinema Security
Elk Grove, CA
10.2017 - 03.2021
- Trained new security personnel. Ensured all guards maintained productivity and professionalism. Detained unruly guests until area police arrived. Conducted foot and vehicle patrols of theater grounds. Used Motorola radios. Provided customer service to guests.
Electrician
Center For Employment Training
Sacramento, CA
05.2018 - 01.2019
- Installed and maintained electrical systems in residential and commercial settings.
- Conducted troubleshooting to identify and resolve electrical issues.
- Ensured compliance with local electrical codes and safety regulations.
- Collaborated with team members to complete projects.
- Enhanced quality control by inspecting condition of equipment and tools.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
Loss Prevention Supervisor
Quest Intelligence Group
Sacramento, CA
05.2005 - 10.2014
- Worked in plain clothes. Detected and apprehended shoplifters. Prepared written reports. Reported incidents to management and police. Worked as a uniformed security guard. Officially banned violators from locations. Prepared schedules according to needs of clients and guards. Testified in criminal court.
Skills
- Customer Service
- Supervising experience (3 years)
- CCTV
- Surveillance
- Security
- Loss Prevention
- Electrical Experience
- Incident documentation
- Equipment inspection
- Emergency response
Certification
- Security Guard Permit - Expires: July 2027
- Firearms Permit - Expires: July 2027
- Electrician (Residential and General) Certificate - January 2019
Timeline
Armed Security Supervisor
Opcon security
07.2021 - Current
Armed security specialist
Security Services Group (S.S.G)
12.2020 - 07.2021
Electrician
Center For Employment Training
05.2018 - 01.2019
Lead Armed Guard
National Cinema Security
10.2017 - 03.2021
Loss Prevention Supervisor
Quest Intelligence Group
05.2005 - 10.2014