Michael Niemi
FERNLEY,Nevada
Summary
Detail-oriented individual with a versatile background in software development and customer service. Proven track record in adapting to fast-paced environments, enhancing user experience, and fostering teamwork. Ready to leverage skills to drive service quality and operational improvements.
Overview
39
39
years of professional experience
Work History
Retired
SSA
11.2014 - 05.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Enhanced software functionality by identifying and resolving complex coding issues.
- Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
Call Center Representative
DiscoverCard
12.2009 - 09.2010
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Managed complex account issues, providing tailored solutions to meet diverse customer needs.
- Trained new representatives on call protocols and software systems for enhanced team performance.
- Analyzed customer feedback data to identify trends, driving improvements in service quality.
Pain Management Clerk
University of Utah
04.2008 - 03.2009
- Processed and managed student records with accuracy to ensure compliance with university policies.
- Coordinated office operations, streamlining workflows to enhance department efficiency.
- Trained new clerical staff on administrative procedures, fostering a collaborative work environment.
- Implemented digital filing systems, improving document retrieval times and reducing physical storage needs.
Programmer CEO
Easymailit Software
05.1987 - 02.2001
- Developed and maintained software applications to enhance user experience.
- Collaborated with cross-functional teams to gather requirements and deliver solutions.
- Implemented coding standards and best practices to ensure code quality.
- Conducted code reviews and provided constructive feedback to junior programmers.
- Led software development projects from concept to deployment, ensuring timely delivery.
- Streamlined development processes, reducing turnaround time for project completion.
- Mentored junior staff on programming techniques and industry standards.
Education
Bachelor of Science - Computer And Information Systems
Univesity of Utah
Salt Lake City, UTBachelor of Science -
Associate of Arts - Computer And Information Sciences
Western Nevada College
Carson City, NV01-2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solvingPollo
- System design
- Debugging
- Technical consulting
Accomplishments
Created web sites in Python, Red Hat, Windows, Created Shipping manifest systems for UPS, Fed-Ex, and MN based Spee-dee Delivery co from 1987 to 2001 while in Minnesota.
Sold systems, installed and trained people to use them.
Took up AI systems the last year and Have a system for Linden labs 2012-2024 but nothing serious.
Languages
English
Timeline
Retired
SSA
11.2014 - 05.2026
Call Center Representative
DiscoverCard
12.2009 - 09.2010
Pain Management Clerk
University of Utah
04.2008 - 03.2009
Programmer CEO
Easymailit Software
05.1987 - 02.2001
Bachelor of Science - Computer And Information Systems
Univesity of Utah
Bachelor of Science -
Associate of Arts - Computer And Information Sciences
Western Nevada College
C++/C#, ASP net, Windows 11, linux and Mac OS.
Created and maintained my own and Spee-dee delivery web sites in Windows and Red hat in 1998. created interactive web pages using HTML and CSS. I looked at Pollo.AI and Perplexity.AI for the fun of it.