Michael Nieves
Van Alstyne,TX
Summary
Proactive Assistant Service Manager, adept in operational improvements and conflict resolution. Dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Proven track record in fostering repeat business through exceptional customer service management. Committed to streamlining operations to decrease costs and promote organizational efficiency.
Overview
5
5
years of professional experience
Work History
Assistant Service Manager
Christian Brothers Automotive Corporation
03.2022 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Coordinated technician work flow and assigned work orders to maximize productivity within the service department.
- Resolved customer complaints and minor customer service issues.
Service Advisor
Caliber Auto Care
04.2019 - 03.2022
- Reduced wait times with efficient coordination of service tasks among technicians.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Education
High School Diploma -
Mckinney Boyd High School
Mckinney, TX06.2016
Skills
- Extensive Technical Knowledge
- Staff Training and Development
- Operation Monitoring
- Service Planning
- Database Administration
- Operational Improvements
- Customer Service Management
- Conflict Resolution
- Workflow Management
Timeline
Assistant Service Manager
Christian Brothers Automotive Corporation
03.2022 - Current
Service Advisor
Caliber Auto Care
04.2019 - 03.2022
High School Diploma -
Mckinney Boyd High School
Similar Profiles
Miguel LopezMiguel Lopez
Automotive Technician at Christian Brothers Automotive CorporationAutomotive Technician at Christian Brothers Automotive Corporation
Adniel Caban ValleAdniel Caban Valle
General Service Technician at Christian Brothers Automotive CorporationGeneral Service Technician at Christian Brothers Automotive Corporation
Travis CheersTravis Cheers
Service Manager at Christian Brothers Automotive CorporationService Manager at Christian Brothers Automotive Corporation