TYTIANNA WILSON
Baltimore,MD
Summary
Highly motivated, ambitious, and enthusiastic professional seeking a permanent position with a company that offers ample opportunities for growth and advancement. Strong background in client services, honed leadership qualities to deliver outstanding results and maximize customer service. Extensive experience in this field equipped with skills to effectively handle diverse customer needs and provide exceptional support. Eager to contribute expertise and drive to a dynamic organization that values excellence in customer satisfaction and continuous professional development.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Quality Huts
01.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Team Member
Amazon
10.2020 - Current
- Performed management duties and cash handling duties
- Do mid day drop if cash that's in drawer is substantial
- Provide retail counter & phone sales, wholesale phone sales
- Identified, researched and worked with all necessary departments to find aging and/or missing inventory
- Understood basic produce storage and handling requirements
- Accurately and efficiently performed primary job functions determined by work assignment
- Selected orders in a accurately and timely manner
- Completed inventory paperwork for inbound receiving
- Cleaned up all of the particles left over from the days packing
- Maintained a high level of product knowledge to accurately advise customer
Childcare Worker
01.2020 - 04.2020
- Supervised and engaged children in age appropriate activities between Newborn and 3 year old classrooms
- Ensured cleanliness of the premises and took measures to prevent accidents
- Instructed children in health and personal habits such as eating, resting, and toilet habits
- Prepared new residents with a written plan for individual, group, and independent activities
- Prepared and served nutritious meals to children daily
- Managed play and learning materials to set up children's environment
- Addressed behavioral and leaning issues and objectives with clients
- Changed diapers and always made sure hands got washed after every diaper change
- Properly stored and dated leftover food
Office Assistant
06.2017 - 07.2017
- Uphold office schedule to ensure day-to-day business needs were met
- Instructed 5 sessions per day, with participants, over the course of the summer
- Prepared and served snacks and meals in the cafeteria and snack bars daily
- Communicated frequently with parents of campers and answered all related questions
- Taught basic skills as such as colors, shapes, letter and numbers recognition, personal hygiene and social skills
- Encouraged a positive camper experience through group bonding activities and by creating interactive
- Planned developmentally appropriate activities for children ages 5-10
- Gained valuable experience in leadership, teamwork, and in multitasking
Education
High School Diploma -
Carver Vo-Tech High School
Baltimore, MD01.2020
Skills
- Divergent Thinking
- Conflict Resolution
- Extensive technical knowledge
- Negotiation
- Customer Service
- Collaboration
- Interpersonal Communication
- Problem Solving
- Project Management
Timeline
Customer Service Representative
Quality Huts
01.2023 - Current
Team Member
Amazon
10.2020 - Current
Childcare Worker
01.2020 - 04.2020
Office Assistant
06.2017 - 07.2017
High School Diploma -
Carver Vo-Tech High School
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