Ana Alicia Navarro
Phoenix,AZ
Summary
Over 26 years of experience working with Unaccompanied Children in executive level roles. Specialized in curriculum development and staff training. Performing analysis of Key Performance Indicators (KPI) and SWOT analysis to formulate training plans using project management platforms to measure result outcomes. Development and oversight of in-house academic and vocational (Career Technical Education, CTE) at local and regional levels. Management of 28 academic programs within 3 states, (California, Arizona, and Texas) with proficient knowledge of state licensing requirements and accreditation. Educational background includes a bachelor’s degree from Northern Arizona University in Elementary Education and a master’s in counseling-Human Relations. Proficient knowledge of ORR policy, Flores Settlement, and other related legal guides in the service of Unaccompanied Children.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Unaccompanied Minors Executive Management Education Service Director
Southwest Key Programs
01.2015 - Current
- Devised specialized curriculum and trained staff in Arizona, California, and Texas’s Unaccompanied Children Programs
- Piloted, analyzed, and made changes to curriculum training plan to align with ORR policies and procedures
- Consultations, recommendations, and technical assistance provided on all Correct of action Plan, monitoring results program needs
- Responsible for directing and ensuring high quality educational services to all unaccompanied minors in care for 28 programs
- Analyze effectiveness of programming and ensure that all improvement standards are monitored for compliance, mentoring and provide feedback
- Draft, schedules and delivers required training module
- Conduct supervision of all program Lead Teachers, Teachers, and Teacher Assistants to include assessment of classroom management, academic instruction, development, and implementation of education curriculum in accordance with organization’s policy, Office of Refugee Resettlement and applicable national standards
- Developed and maintained standardized educational services approach across all shelters
- Developed and conduct Professional Development of educators to maintain best practice in learning strategies
- Collaborate with Direct Care Service Team to develop systems and protocols for direct care services that education departments are required to support and follow for care and safety of clients in care
- Collaborate with executive management team to ensure compliance with regulation in policy development/implementation, as well as on-going program refinement based upon advances in field
- Prepare written reports and presentations related to education programming and deliver to appropriate audiences as needed.
- Trauma informed Care - Trauma Sensitive School Services
- Incorporated Change Management Framework into department for individual change and organizational outcomes
- Use of ADKAR Model
Unaccompanied Minors Regional Executive Director
Southwest Key Programs
02.2013 - 01.2015
- Project managed opening of SWK programs in Arizona.,
- Collaboration and guidance to Program Directors and Assistant Program Directors
- Trauma informed care in all services for children and youth.
- Responsible for ensuring high quality services, adherence to policy and guidance in all employee issues
- Worked and collaborated with Executive Service Director Team to support needs of program
- Oversight and management of assigned programs
- Implementation of all directives and policy changes per Unaccompanied Minors, Office of Refugee Resettlement and state licensing in California, Arizona and Texas
- Worked and collaborated with Federal Field Specialist to ensure compliance, safety and reunification procedures were followed for safe reunification of unaccompanied minors.
- Expert in licensing entities in all states, Arizona, California, and Texas.
Unaccompanied Minor Programs PHOENIX AZ –PROGRAM DIRECTOR
Southwest Key Programs
01.2012 - 01.2013
- Oversight and management of all services for unaccompanied minors and their families
- Managed operations of program on daily basis, providing staff direction, guidance, training and evaluation
- Maintained professional and ethical standards as prescribed by unaccompanied minors’ policies, state and national policies
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Complied with agency and program policy and procedure manual; and Complied with all state licensing standards as well as funding source guidelines
- Trained Leadership team in compliance in all areas of licensing, and policies and procedures
- Monitor and evaluate program operations and services to maintain quality care for youth and families
- Develop and maintain rapport with funding source to promote continuum of care for clients and their families
- Recruit, train, direct, discipline and evaluate staff to meet and exceed successful functioning of program
- Initiate and maintain effective communication with all program staff members
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Monitor implementation and effectiveness of key program components, Crisis Intervention techniques, National Residential Child and Youth Services certifications
- Supervise direct care, office and facility personnel
- Supervise and monitor program case management activities in reunification, complex cases collaboration with clinical directors.
- Maintain daily contact with Regional Executive Director or designee to ensure appropriate continuity
- As Program Director, collect data to monitor program budget and approve all corresponding expenditures
- Monitor physical plant and vehicle maintenance, inventory control and bulk purchases for program
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Review annual inventory of all items, products, supplies, and report to Regional Executive Director.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
Lead Trainer
Southwest Key Programs
01.1998 - 01.2012
- Co-developed standardized curriculums with all levels of staff to ensure compliance to State and Federal training requirements
- Coordinate and facilitate delivery using virtual and in-person classroom instruction to include child welfare, child development, child trafficking, behavioral health, ORR required topics for Arizona and California and Texas, and state licensing
- Facilitate training in core curriculum using differentiated instruction to ensure learning and retention of knowledge and skills of staff to meet learning objectives
- Conduct analysis of training needs using variety of methods to identify specific gaps, communicate information in reports and verbally to management
- Sustain appropriate rapport with staff, program leadership and upper management maintaining effective professional working relationships
- Track new hire employee on-boarding and annual required training for all staff
- Research relevant topics to ensure accurate training with additional supporting materials and resources
- Knowledge of adult learning theory for cultural sensitivity and instructional design of content to improve learning outcomes
- Curriculum expert for high quality and effective training with participant satisfaction
- Use of technology in Learning management system to track credits and training completion
- Partner with external organization and subject matter experts for relevance and technical assistance
- Responsible to manage and maintain training materials & supplies.
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
- Managed team of trainers, effectively delegating tasks and monitoring performance to maintain high-quality training delivery.
- Championed shift towards blended learning approaches that combined face-to-face instruction with digital tools for enhanced learning experience.
- Facilitated learning through classroom instruction, on-the-job coaching and virtual training for 1000 employees.
- Boosted trainee engagement with interactive training sessions that included role-plays, simulations, and group activities.
- Enhanced overall team performance by conducting regular workshops and seminars on relevant industry topics.
- Streamlined training processes by creating centralized repository of resources, which reduced preparation time for trainers.
- Oversaw day-to-day functions of training department.
- Arranged meeting spaces and supporting materials for each class.
Unaccompanied Minor Programs PHOENIX AZ – ASSISTANT PROGRAM DIRECTOR
Southwest Key Programs
10.2006 - 10.2007
- Complied with agency and program policy and procedure manual; and Complied with all state licensing standards as well as funding source guidelines
- Maintain compliance in all areas of licensing, and policies and procedures
- Monitor and evaluate program operations and services to maintain quality care for youth and families
- Facilitated strong relationships with community partners, collaborating on initiatives to improve program reach and impact.
- Under supervision of Program Director, perform duties as directed
- Recruit, train, direct, discipline and evaluate staff to meet and exceed successful functioning of program
- Initiate and maintain effective communication with all program staff members
- Monitor implementation and effectiveness of key program components, Crisis Intervention techniques, National Residential Child and Youth Services certifications
- Supervise direct care, office and facility personnel, and education in house
- Supervise and monitor program and case management activities
- Under supervision of Program Director, collect data to monitor program budget and approve all corresponding expenditures
- Strengthened brand reputation through proactive public relations activities targeting key stakeholders in community.
- Championed organizational culture change, fostering positive work environment focused on continuous improvement and employee engagement.
- Managed multi-million-dollar budgets to ensure efficient use of resources in line with company objectives.
- Ensured compliance with all relevant laws and regulations by maintaining up-to-date knowledge of industry standards and implementing necessary policies and procedures.
- Delivered strong financial results by closely monitoring budgets, identifying variances, and implementing corrective actions as needed.
- Fostered internal talent development initiatives resulting in career advancement opportunities and increased employee satisfaction.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Led team of service professionals, providing mentorship and guidance to enhance performance and achieve objectives.
- Collaborated with cross-functional teams to identify opportunities for process improvement, reducing downtime and increasing productivity.
- Introduced innovative solutions to streamline internal processes which resulted in enhanced overall efficiency.
- Implemented training programs for staff development, enhancing skills and knowledge for improved overall performance.
- Actively participated in recruitment drives to select skilled candidates who contributed positively to organization's growth.
- Analyzed customer feedback data to identify trends and areas of improvement in delivery of services provided.
Education
Masters in Counseling in Human Relations -
Northern Arizona University
Flagstaff, AZ01.2005
Bachelors in Elementary Education -
Northern Arizona University
Flagstaff, AZ01.2003
Skills
- Active Listening and Communication
- Adaptability
- Divergent Thinking
- Analytical
- Visionary Thinking
- Project Management
- Detailed Curriculum Design and Implementation
- Specialized Training Programs
- Licensing Policy- State and Federal levels
- Team Leadership
- Operations Management
- Strategic Planning
Certification
- Trauma informed Care in the Education (PAX)
- Nonviolent Crisis Intervention Certified
- Certified K-12 Teacher in the state of Arizona
- National Residential Child & Youth Services from the University of Oklahoma
- CPI, American Red Cross CPR and First Aid
- Safe Environment Trainer -volunteers with the Catholic church as a trainer for both adults and youth in the Prevention of Abuse and Maintaining Appropriate Boundaries
- SEI Structured English Immersion certified
Accomplishments
- Educational Coordinator, Lead Teacher, Teacher Assistant1998-2012
- Oversee academic curriculum within appropriate guidelines to ensure compliance to the Flores Settlement and funding source requirements.
- Oversee vocational curriculum within appropriate guidelines to ensure compliance to the Flores Settlement and funding source requirements.
- Facilitate educational orientation of new clients within 48 hours of entry.
- Coordinate educational materials, inventory required for lesson plans being used.
- Practice/perform classroom/educational safety.
- Attend or designate attendance at treatment teams meetings and clinical staffing’s, serving as liaison between teachers and other teams.
- Coordinate with members of the other program areas to ensure program consistency.
- Direct Care
- Role model appropriate behaviors for youth.
- Demonstrate constructive and positive interaction with peers and clients.
- Encourage and model appropriate social skills.
- Serve as a positive role model and maintain a professional/ethical relationship.
- Monitor and assist Caseworkers/Aides in client supervision and milieu activities.
- Provide client supervision and structure in a safe and therapeutic environment.
- Develop awareness and follow procedures to accommodate youth special needs.
- Maintain a safe and secure environment for youth under direct supervision.
- Demonstrate the ability to be therapeutic and objective in providing structure for clients.
- Client Educational Services
- Supervision of Educators and on site supervision of the Maricopa County Regional School District teachers
- Partnership with Maricopa County Regional School District
- Interviewing teacher candidates for co-teaching positions with the Maricopa County Regional School District
- Academic Schedule Development
- Unaccompanied Minor teacher scheduling
- Community Service Project Coordinator
- Educational Field trips
- Curriculum Development
- Structured English Immersion
- Career Technical Education- vocational development
- Oversight and manage intake, education testing, orientation, and school enrollment for all UAC. All post testing, education exit documentation, and withdrawal documentation with the Maricopa County Regional School District.
References
Upon Request
Languages
Spanish
Native or Bilingual
Timeline
Unaccompanied Minors Executive Management Education Service Director
Southwest Key Programs
01.2015 - Current
Unaccompanied Minors Regional Executive Director
Southwest Key Programs
02.2013 - 01.2015
Unaccompanied Minor Programs PHOENIX AZ –PROGRAM DIRECTOR
Southwest Key Programs
01.2012 - 01.2013
Unaccompanied Minor Programs PHOENIX AZ – ASSISTANT PROGRAM DIRECTOR
Southwest Key Programs
10.2006 - 10.2007
Lead Trainer
Southwest Key Programs
01.1998 - 01.2012
Masters in Counseling in Human Relations -
Northern Arizona University
Bachelors in Elementary Education -
Northern Arizona University
- Trauma informed Care in the Education (PAX)
- Nonviolent Crisis Intervention Certified
- Certified K-12 Teacher in the state of Arizona
- National Residential Child & Youth Services from the University of Oklahoma
- CPI, American Red Cross CPR and First Aid
- Safe Environment Trainer -volunteers with the Catholic church as a trainer for both adults and youth in the Prevention of Abuse and Maintaining Appropriate Boundaries
- SEI Structured English Immersion certified
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