Michael Nosalski

Starting at Blaze Pizza when it opened in June of 2016 I managed staff and oversaw work operations in a fast paced and bustling operation. As a Shift Lead I maintained good staff & guest relations, was responsible for producing a daily accounts report, money handling, etc.

• Ensured a safe working environment by following all safety procedures, policies and regulations
• Assigned daily tasks to employees and monitored activity and task completion
• Coached team members in techniques necessary to complete job tasks
• Established open and professional relationships with team members which helped resolve issues and conflicts quickly
• Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
• Responded to all customer inquiries thoroughly and professionally
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
• Built long-term customer relationships and advised customers on purchases and promotions
• Provided elevated customer experience to generate a loyal clientele

As a Petsmart associate I delivered a clean and friendly customer experience while meeting all expectations that were asked of me. I had learned every position in the store from receiving to cashier and animal care, able to swap desired roles as was necessary.

• Met dozens of customers per day and maintained good relations.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
• Met dozens of customers per day and maintained great relations.
• Helped customers find specific products, answered questions and offered product advice.
• Monitored sales events, added new merchandise and rang up purchases.
• Learned roles of other departments to provide coverage and keep store operational.

While working for Lowe's I maintained forklift safety standards, completed tasks on time and operated a Reach truck and forklift. Sorting product and maintaining a good productivity rate to best increase team efficiency by moving materials with power equipment and by hand.

• Coordinated team member movements based on current needs, avoiding safety concerns or delays
• Updated daily logs with production data such as weights, destinations and delivery times to keep management current on team activities
• Handled multiple tasks simultaneously to maximize work efficiency
• Received cargo by manually unloading items from delivery trucks.
• Removed orders from storage, wrapped and staged for shipments

My time working with Amazon showed me how larger operations functioned and the structure and flow of a warehouse setting. I would have likely continued my employment with them had it not been for an injury I sustained out of work that prevented me from fulfilling my duties.

• Operated material handling equipment to efficiently transport products within warehouse environment.
• Ensured accurate order fulfillment by verifying items against packing lists and performing quality checks.
• Cooperated with co-workers to ensure a steady work flow with efficiency being a core value
• Good organization skills and a structured workspace to optimize output
• Met the expected quota upon my first inspection

As a painter's assistant I helped my father who himself was a lifelong commercial painter in tackling jobs from clients seeking to touch up their homes or businesses.

• Following all steps to ensure clients desired renovations are completed cleanly and efficiently to promote repeat business
• Good work ethic and the ability to meet deadlines
• Supporting my father who is an experienced painter taught by his own father.
• Using multiple tools like rollers, brushes and sprayers while also being cleanly and mindful of the workspace