Michael Nunez
Jacksonville,Florida
Summary
Reliable and upbeat Wireless Sales Representative successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Experienced in product merchandising, customer satisfaction, and achieving sales goals. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
6
6
years of professional experience
Work History
Mobile Sales Associate
Verizon Wireless
04.2022 - 01.2024
- Offered personalized solutions based on individual client needs assessment, leading to higher conversion rates and overall satisfaction scores.
- Listened to customer needs and desires to identify and recommend optimal products.
- Increased store revenue by consistently meeting and exceeding sales targets through upselling and cross-selling techniques.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Enhanced customer loyalty with excellent follow-up and after-sales support, ensuring repeat business.
- Developed strong rapport with clients, fostering long-term relationships that led to regular referrals and new business opportunities.
Mobile Sales Associate
T-Mobile
03.2021 - 02.2022
- Handled complex customer inquiries and resolved issues promptly, minimizing negative impact on store reputation.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Managed multiple priorities effectively under pressure during peak hours or high-traffic seasons to ensure seamless operations at all times.
- Collaborated with team members to create a positive work environment, resulting in higher productivity and job satisfaction.
- Participated in weekly team meetings, sharing insights and feedback on ways to improve overall store performance and individual sales goals.
- Stayed informed of competitor offerings, identifying opportunities for strategic pricing adjustments or promotions to stay competitive in the market.
- Delivered exceptional customer service, going above and beyond to assist clients in finding the perfect mobile solution for their needs.
Sales Associate
FootLocker
05.2020 - 01.2021
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Stocker
Target
06.2019 - 03.2020
- Receive and count stock items, and record data manually or using computer
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
Stocker
Stahlmeyer Inc
05.2018 - 02.2019
- Receive and count stock items, and record data manually or using computer
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas
- Mark stock items using identification tags, stamps, electric marking tools, or other labeling equipment
- Clean and maintain supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations
Education
GED -
Mandarin High School
06.2017
Skills
- Professionalism
- Excellent Communication
- Active Listening
- Customer Service
- Problem-Solving
- Reliable and Responsible
- Honest and Dependable
- Time Management
- Team Collaboration
- Continuous Improvement
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Mobile Sales Associate
Verizon Wireless
04.2022 - 01.2024
Mobile Sales Associate
T-Mobile
03.2021 - 02.2022
Sales Associate
FootLocker
05.2020 - 01.2021
Stocker
Target
06.2019 - 03.2020
Stocker
Stahlmeyer Inc
05.2018 - 02.2019
GED -
Mandarin High School
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