
Customer Service and Call Center professional with experience in healthcare insurance, dental products, and high-volume customer support. Proven ability to resolve complex member and customer issues, process claims and orders accurately, and maintain compliance with HIPAA and company policies. Known for strong communication, problem-solving, and delivering excellent customer experiences in fast-paced environments.
Customer Service & Call Center Support
Claims, Benefits & Eligibility Assistance
Order Processing & Data Entry
CRM & Call Management Systems
HIPAA Compliance
Conflict Resolution
Product & Service Support
Email, Chat & Phone Support
Microsoft Word, Excel & Outlook
Multitasking in High-Volume Environments
Time Management & Accuracy
Team Collaboration