Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Nunez

Harrison

Summary

Customer Service and Call Center professional with experience in healthcare insurance, dental products, and high-volume customer support. Proven ability to resolve complex member and customer issues, process claims and orders accurately, and maintain compliance with HIPAA and company policies. Known for strong communication, problem-solving, and delivering excellent customer experiences in fast-paced environments.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Call Center Service Associate

Horizon Blue Cross Blue Shield of New Jersey - Headquarters
Newark
08.2025 - Current
  • Handle high-volume inbound calls from members, providers, and employers regarding benefits, claims, eligibility, and billing
  • Resolve customer issues efficiently while maintaining compliance with HIPAA and company policies
  • Accurately document all interactions in CRM and claims systems
  • Assist members with navigating online portals and self-service tools
  • Escalate complex issues to appropriate departments for resolution
  • Consistently meet call quality, accuracy, and customer satisfaction metrics

Dental Customer Service Representative

TAKARA BELMONT USA – Somerset, NJ
Somerset
05.2024 - 08.2025
  • Provided phone and email support for dental offices, technicians, and sales teams
  • Processed orders, returns, exchanges, and warranty claims
  • Delivered accurate product and pricing information for dental equipment and supplies
  • Coordinated service, maintenance, and installation scheduling
  • Tracked orders and resolved shipping or service issues
  • Entered and maintained customer data in CRM system
  • Partnered with sales and technical teams to meet customer needs

Package Handler

UPS
Secaucus
07.2023 - 08.2025
  • Loaded, unloaded, sorted, and scanned packages in a high-volume distribution center
  • Lifted and moved packages up to 70 lbs safely and efficiently
  • Maintained accuracy to ensure proper routing and delivery
  • Followed all safety and operational procedures
  • Worked collaboratively to meet strict shipping deadlines

Education

Bachelor of Arts - Criminal Justice

Montclair State University
Montclair, NJ
09.2018 - 05.2022

Skills

Customer Service & Call Center Support
Claims, Benefits & Eligibility Assistance
Order Processing & Data Entry
CRM & Call Management Systems
HIPAA Compliance
Conflict Resolution
Product & Service Support
Email, Chat & Phone Support
Microsoft Word, Excel & Outlook
Multitasking in High-Volume Environments
Time Management & Accuracy
Team Collaboration

Timeline

Call Center Service Associate

Horizon Blue Cross Blue Shield of New Jersey - Headquarters
08.2025 - Current

Dental Customer Service Representative

TAKARA BELMONT USA – Somerset, NJ
05.2024 - 08.2025

Package Handler

UPS
07.2023 - 08.2025

Bachelor of Arts - Criminal Justice

Montclair State University
09.2018 - 05.2022
Michael Nunez