Michael Oats
Aurora,Co.
Summary
Detailed Network Engineer proudly offering over fourteen of years experience in Network Engineering. An enthusiastic employee with knowledge in LAN,WLAN and WAN infrastructure planning and deployment. Skilled in incident management, network design and effective communication.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Network Engineer
DBSchenker
Lakewood , CO
06.2019 - Current
- Day to day Network Operations
- Assisted in network migration move from home location to Co-LO (Data Center).
- Meeting and collaborating with multiple vendors to build out working networks for logistic purposes
- Read and understood network printouts to locate facility equipment.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Providing top layer troubleshooting on various network issues
- Creating quotes and making recommendations to improve or migrate service for small, medium, and large sites
- Python scripting through a CI/CD pipeline in a GIT environment
- Incident management for various network-related issues
- Building, configuring, and moving of the company’s enterprise (CPE) to a secure Co-Location.
- Designed scalable and user-friendly network architecture to meet business objectives.
- Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
- Conducted scheduled maintenance during non-peak hours for uninterrupted service.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
Network Engineer
Quantum
Englewood, CO
05.2018 - 11.2018
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, SAN)
- Installed, configured, and tested network components such as routers, switches, firewalls, and wireless access points.
- Identified, diagnosed, and resolved network problems.
- Establishing the networking environment by designing system configuration, directing system installation, defining, documenting, and enforcing system standards
- Reporting network operational status by gathering and prioritizing information and managing projects
- Lead and participated in design and move to new facility and off-site Co-Lo Data Center.
- Configured and maintained network hardware, including routers, switches, firewalls, and wireless access points.
- Assisted in the design of local area networks and wide area networks.
- Conducted regular system audits to ensure compliance with established standards.
- Created documentation detailing all aspects of the network infrastructure and its configuration.
Network Engineer
BI Incorporated
Boulder, CO
01.2018 - 05.2018
- Perform network maintenance and system upgrades including firmware updates, service packs, patches, hot fixes, and security configurations
- Implemented security measures to protect data from unauthorized access or destruction.
- Provided technical support to users experiencing difficulties with their networks.
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Provide Level-2/3 support and troubleshooting to resolve issues
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Select and implement security tools, policies, and procedures in conjunction with the company’s security team
- Monitoring network engineering performance and ensure system availability and reliability
Network Engineer
Charter Communications (Contractor)
09.2017 - 12.2017
- Developed and implemented test cases
- Coordinated with management and engineers for various test results
- Implemented test cases on networks and identified the root cause
- Ensured that all work completed was in accordance with latest technologies and performed necessary quality assurance
- Designed network topologies with routers and networking gear.
- Assisted in the design of local area networks and wide area networks.
- Created documentation detailing all aspects of the network infrastructure and its configuration.
- Corrected network faults and malfunctions to restore connectivity to individual users and entire facilities.
- Researched and recommended network equipment and peripheral devices.
- Performed and documented runbook network operations using step-by-step decision trees.
Engineer II
Comcast Universal (Contractor)
05.2017 - 09.2017
- Resolved all first contact issues and escalations in an organized and timely fashion and escalates issues exceeding scope of expertise in a timely manner, as needed
- Troubleshoots and provides resolutions according to established practices and procedures
- Contributed on cross-functional teams, as required
- Utilized in-depth experience, knowledge, and skills in own discipline
- Interfaced with commercial customers regarding commercial product offerings
- Troubleshoot connectivity issues in Juniper and Cisco core and edge topologies
- Used solid engineering skills and knowledge to solve moderate to difficult development problems and achieve engineering goals
- Opened and updated service tickets in database/tracking system.
- Provided support during the installation, maintenance, repair, and calibration of equipment.
- Reviewed customer complaints regarding product performance or functionality issues.
Network Administrator II
State of Colorado
Denver, CO
03.2012 - 04.2017
- Assisted in effective operation and maintenance of enterprise-based network solutions
- Design, Maintenance and Architecture of Colorado State Network Enterprise
- Developed project plans and related documentation in coordination with Project Managers
- Provided technical expertise in functions such as vendor support services, network designing and planning
- Supported and lead operational team members in after hour BGP turn-ups, peering sessions, network cutovers and training exercises
- Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
- Implemented procedures for configuration and management of routers and switches at remote and local government sites
- Day to day operations manage and maintain DOR, DNR and DOLA networks through Orion Solar Winds Network Monitor
- Monitored system upgrades, patches and new configurations.
- Development of network convergence strategy, design of network architecture and scalability; network installation; configuration management; test and acceptance
- Provide voice services support for Cisco Call Manager, Cisco Call Manager Xpress and Cisco Unity platforms
- Coordinated with third-party providers on installation projects or service agreements.
- Responded quickly to user requests for assistance with computer or network problems.
- Maintained inventory records of all hardware components used in the network environment.
- Performed routine troubleshooting and network monitoring.
- Created detailed documentation of all configurations, processes and procedures related to the network environment.
- Provided technical support for local area networks, wide area networks and Internet connections.
Tier II VOIP Remote Repair Technician
Century Link Communications
Littleton, CO
05.2011 - 01.2012
- Monitored and tested T1, T3, Multi-Link and MPLS circuits
- Configured and troubleshoot Cisco and Juniper edge router and switch interfaces
- Provided high-level support and management of CenturyLink Midwest region VOIP customers
- Worked with ILEC and CLEC to resolve connectivity issues
- Configured Ethernet circuits through Cisco, ADTRAN and Netvanta devices
- Remotely worked with field technicians to resolve configuration issues, correct problems and performed end to end testing prior to activation
- Utilizing DACS to trouble-shoot T1, T3 and Multilink circuits
- Build and Troubleshoot dial peers through SONUS phone system.
Network Specialist/City Manager
Colorado Broadband LLC
Centennial, CO
08.2004 - 04.2011
- Created performance reviews for staff members based on established criteria.
- Successfully facilitated and deployed MFH2 and MFH3 technology for CenturyLink Communications
- Build designed and installed DBS Satellite systems for internet, entertainment and business purpose
- Performed work for residential and commercial customers, including connecting, reconnecting, disconnecting or altering services.
- Conducted research into emerging technologies in order to recommend appropriate upgrades or replacements.
- Installed structured cabling systems for voice and data networks.
- Created detailed documentation of existing network infrastructure components.
- Selected correct tools or methodologies to perform specific cabling tasks.
- Ensured customer satisfaction through effective communication skills and problem resolution techniques.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Investigated customer complaints regarding product quality or service rendered.
- Identified opportunities for improving system reliability, performance and scalability through changes in configuration or architecture redesigns.
- Laid out cabling plans and ran through buildings to desired locations.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Improved regional processes by coming up with effective methodologies to handle customer complaints.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Formed and sustained strategic relationships with clients.
Education
Associate of Applied Science - Computer Network Technology
Westwood College - Denver North
Denver, CO12-2001
John F. Kennedy High School
01.1994
Skills
- Circuit installation, testing troubleshooting and planning
- Utilization of monitoring tools (SolarWinds)
- Design, implementation of MDF, IDF and Data Center infrastructures
- Troubleshooting of LAN, WAN, MAN and SD-WAN area networks
- Working experience of creating, building and pushing (YAML) python scripts through CI/CD Pipelines
- Fluent in Internal and external protocols RIP, RIPv2, OSPF, EIGRP, IBGP and BGP
- Working knowledge of Metro Ethernet Topologies E-Line, E-LAN, and E-Tree
- Hi-level understanding of OSI model
- Technically skilled at VPN and EVPN
- Technically skilled on traditional and Next Generation Firewalls
- Microsoft 365
- Cisco IOS 12x – 15x
- Microsoft Visio
- Infrastructure planning and design
- Network operations
- Hardware and software configurations
- Infrastructure Planning
- IP Addressing and Subnetting
- Disaster Recovery Planning
- Network configuration
- Network Scaling
- Cisco wireless routers and switches
- Verbal and written communication
- Network documentation
- Switching protocols
- Connectivity troubleshooting
- Technical Support
- Technical infrastructure migration
- User Support
Certification
- CCNA Route & Switch, CSCO 12438295
- ATSA/Internetworking expert
- MFH2, MFH3 Satellite Certifications
- ZPA Certified
Timeline
Network Engineer
DBSchenker
06.2019 - Current
Network Engineer
Quantum
05.2018 - 11.2018
Network Engineer
BI Incorporated
01.2018 - 05.2018
Network Engineer
Charter Communications (Contractor)
09.2017 - 12.2017
Engineer II
Comcast Universal (Contractor)
05.2017 - 09.2017
Network Administrator II
State of Colorado
03.2012 - 04.2017
Tier II VOIP Remote Repair Technician
Century Link Communications
05.2011 - 01.2012
Network Specialist/City Manager
Colorado Broadband LLC
08.2004 - 04.2011
Associate of Applied Science - Computer Network Technology
Westwood College - Denver North
John F. Kennedy High School
- CCNA Route & Switch, CSCO 12438295
- ATSA/Internetworking expert
- MFH2, MFH3 Satellite Certifications
- ZPA Certified
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